How To Fix QS383 - No recipients found when sending the master record

SAP Error Message - Details

• Message type: E = Error

• Message class: QS - QM: Master data

• Message number: 383

• Message text: No recipients found when sending the master record

What causes this issue?

No recipients (recipient systems) were found in the customer
distribution model to which the object should be sent, when the
inspection methods/master inspection characteristics/code group
were/was sent using message type &v1&.
You can specify a recipient system when directly sending
<DS:TRAN.QL31>inspection methods</>, <DS:TRAN.QL21>master inspection
characteristics</> or <DS:TRAN.QL41>code group</>.
If you do not specify a system, then the system trys to determine one
or more recipients for message type &v1& using the customer
distribution model.
If the distribution model was not correctly maintained and not one
recipient is found, the inspection method/master inspection
characteristic/code group cannot be sent.
If this message appears while processing the inspection method/master
inspection characteristic, automatic distribution of the inspection
method/master inspection characteristic/code group using ALE was
activated in Customizing. The system then trys to determine one or more
recipients for message type &v1& using the customer-distribution model.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

In this case, the inspection method/master inspection characteristic/
code group can also not be sent, if the distribution model was not
correctly maintained and no recipient is found.
An additional cause for this message can be that the inspection
method/master inspection characteristic/code group cannot be sent
because of a data filter, although a model view is maintained for the
specified message type in the customer-distribution model.

System Response

The system cannot send the inspection methods/master inspection
characteristics/code group.

How to fix this error?

Check whether the customer distribution model is properly maintained in
your system for message type &v1&, or deactivate the automatic
distribution of inspection methods/master inspection characteristics/
code group using ALE in Customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QS383 - No recipients found when sending the master record ?

  The SAP error message QS383 ("No recipients found when sending the master record") typically occurs when you are trying to send a master record (such as a material master, vendor master, or customer master) via the SAP system, but the system cannot find any valid recipients for the transmission. This can happen in various scenarios, such as when using the SAP ALE (Application Link Enabling) or EDI (Electronic Data Interchange) functionalities.
  Causes:
  
  Missing or Incorrect Partner Profiles: The partner profiles for the sender or receiver may not be set up correctly in the system.
  No Valid Logical System: The logical system for the sender or receiver may not be defined or may not be active.
  Incorrect Message Type: The message type being used may not be correctly configured or may not have any associated recipients.
  Filter Settings: There may be filter settings in the distribution model that prevent the message from being sent to any recipients.
  Inconsistent Data: The master record data may be incomplete or inconsistent, leading to the inability to find recipients.
  
  Solutions:
  
  
  Check Partner Profiles:
  
  Go to transaction code WE20 and verify that the partner profiles for the sender and receiver are correctly configured.
  Ensure that the correct message types are included in the partner profiles.
  
  
  
  Verify Logical Systems:
  
  Check the logical systems defined in your SAP system using transaction code SALE (for ALE configuration).
  Ensure that the logical systems for both the sender and receiver are correctly defined and active.
  
  
  
  Review Distribution Model:
  
  Use transaction code BD64 to check the distribution model.
  Ensure that the relevant message types are included in the model and that the correct recipients are assigned.
  
  
  
  Check Message Type Configuration:
  
  Ensure that the message type you are trying to send is correctly configured in transaction code WE81 and that it has valid recipients.
  
  
  
  Validate Master Record Data:
  
  Check the master record data for completeness and consistency. Ensure that all required fields are filled out correctly.
  
  
  
  Test Sending:
  
  After making the necessary adjustments, try sending the master record again to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  WE20: Partner Profiles
  BD64: Distribution Model
  WE81: Message Types
  SALE: ALE Configuration
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on ALE and EDI configurations.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the QS383 error message.
  
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation.