How To Fix QM691 - Return delivery not created:Material &1 is not present in purchase order

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 691

• Message text: Return delivery not created:Material &1 is not present in purchase order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM691 - Return delivery not created:Material &1 is not present in purchase order ?

  The SAP error message QM691, which states "Return delivery not created: Material &1 is not present in purchase order," typically occurs in the context of handling return deliveries in the Quality Management (QM) module. This error indicates that the material you are trying to return is not associated with the purchase order you are referencing.
  Cause:
  
  
  Material Not in Purchase Order: The material you are attempting to return does not exist in the specified purchase order. This could happen if:
  
  The material number is incorrect.
  The purchase order does not include the material.
  The material was received against a different purchase order.
  
  
  
  Incorrect Document Flow: The document flow may not be correctly established, meaning that the system cannot link the return delivery to the original purchase order.
  
  
  Status of Purchase Order: The purchase order may be in a status that does not allow for returns, such as being closed or completed.
  
  
  Solution:
  
  
  Verify Material and Purchase Order:
  
  Check the material number you are trying to return and ensure it matches the one in the purchase order.
  Use transaction codes like ME23N (Display Purchase Order) to review the details of the purchase order and confirm that the material is listed.
  
  
  
  Check Document Flow:
  
  Ensure that the return delivery is being processed against the correct purchase order. If necessary, create a new return delivery against the correct purchase order.
  
  
  
  Review Purchase Order Status:
  
  Ensure that the purchase order is still open and allows for returns. If the order is closed, you may need to create a credit memo instead.
  
  
  
  Consult with Procurement:
  
  If you are unsure about the purchase order or material details, consult with your procurement or purchasing department to clarify the situation.
  
  
  
  System Configuration:
  
  If the issue persists, it may be necessary to check the system configuration or consult with your SAP support team to ensure that the return delivery process is set up correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  ME23N: Display Purchase Order
  VL01N: Create Outbound Delivery
  MIGO: Goods Movement
  MB51: Material Document List
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to return deliveries and purchase orders.
  
  
  Documentation: Review SAP documentation or user manuals related to the QM module and return delivery processes for additional guidance.
  
  
  By following these steps, you should be able to resolve the QM691 error and successfully create the return delivery.