How To Fix QM690 - Activity not allowed: Return delivery &1 has already been created

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 690

• Message text: Activity not allowed: Return delivery &1 has already been created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM690 - Activity not allowed: Return delivery &1 has already been created ?

  The SAP error message QM690, which states "Activity not allowed: Return delivery &1 has already been created," typically occurs in the context of Quality Management (QM) and Logistics when you attempt to create a return delivery for a material that has already had a return delivery created against it.
  Cause:
  The error is triggered because the system has detected that a return delivery for the specified document (indicated by &1) has already been processed. This is a safeguard to prevent duplicate return deliveries for the same item, which could lead to inconsistencies in inventory and accounting.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Return Deliveries:
  
  Use transaction codes like VL03N (Display Outbound Delivery) or MB51 (Material Document List) to check if a return delivery has already been created for the material in question.
  Look for the delivery number mentioned in the error message.
  
  
  
  Review Return Delivery Status:
  
  If a return delivery exists, check its status. If it is still open or in process, you may need to complete or cancel it before creating a new one.
  
  
  
  Cancel Existing Return Delivery:
  
  If the existing return delivery is incorrect or needs to be reversed, you can cancel it using transaction VL09 (Cancel Goods Movement) or VL02N (Change Outbound Delivery) to make necessary adjustments.
  
  
  
  Consult with Your Team:
  
  If you are unsure about the status of the return delivery or how to proceed, consult with your logistics or inventory management team to ensure that you are following the correct procedures.
  
  
  
  Check Configuration:
  
  In some cases, the error may be related to configuration settings in the system. Ensure that the return delivery process is correctly configured in the system settings.
  
  
  
  SAP Notes and Support:
  
  If the issue persists and you believe it may be a bug or require further investigation, check SAP Notes for any known issues related to this error message. You can also reach out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N, VL03N, and MB51.
  Documentation: Review SAP documentation related to return deliveries and quality management processes to understand the workflow better.
  User Roles: Ensure that you have the necessary authorizations to create or modify return deliveries in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.