How To Fix QM689 - No items prepared for return delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 689

• Message text: No items prepared for return delivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM689 - No items prepared for return delivery ?

  The SAP error message QM689 "No items prepared for return delivery" typically occurs in the context of Quality Management (QM) and logistics processes when attempting to create a return delivery for materials that have not been properly set up for return. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  
  No Return Delivery Items: The most common cause is that there are no items in the delivery that are marked for return. This can happen if the items were not flagged correctly during the initial delivery process.
  
  
  Incorrect Document Status: The document status of the delivery may not allow for a return. For example, if the delivery has already been completed or canceled, it may not be eligible for a return.
  
  
  Quality Inspection Status: If the items are subject to quality inspection and have not been released or cleared, they may not be available for return.
  
  
  Configuration Issues: There may be configuration issues in the system that prevent the return delivery process from being executed correctly.
  
  
  Missing Return Delivery Document: The return delivery document may not have been created or may not exist in the system.
  
  
  Solutions:
  
  
  Check Delivery Items: Verify that the items you are trying to return are indeed part of the delivery and are marked for return. You can do this by checking the delivery document in the system.
  
  
  Review Document Status: Ensure that the delivery document is in a status that allows for returns. If it has been completed or canceled, you may need to create a new delivery or adjust the status.
  
  
  Quality Inspection Release: If the items are under quality inspection, ensure that they have been released for return. You may need to complete the quality inspection process before proceeding.
  
  
  Configuration Review: Consult with your SAP configuration team to ensure that the return delivery process is set up correctly in the system. This may involve checking the settings for return deliveries in the relevant modules.
  
  
  Create Return Delivery Document: If the return delivery document has not been created, you may need to create it manually or through the appropriate transaction code (e.g., VL01N for creating deliveries).
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and QA32 (Quality Inspection) to manage deliveries and quality inspections.
  
  
  User Roles and Authorizations: Ensure that the user attempting to create the return delivery has the necessary authorizations to perform this action.
  
  
  Documentation: Review SAP documentation or training materials related to the return delivery process and quality management to better understand the workflow and requirements.
  
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.