How To Fix QM251 - Returned partial quantities are greater than the total qty to be returned

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 251

• Message text: Returned partial quantities are greater than the total qty to be returned

What causes this issue?

The sum of the quantities to be returned, that have one or more
material documents assigned to them, is greater than the total quantity
to be returned.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the quantity assignments for the material documents.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM251 - Returned partial quantities are greater than the total qty to be returned ?

  The SAP error message QM251, which states "Returned partial quantities are greater than the total qty to be returned," typically occurs in the context of Quality Management (QM) when dealing with returns of goods that have been inspected or are subject to quality control processes. This error indicates that the system has detected an inconsistency between the quantity of goods being returned and the total quantity that is allowed to be returned.
  Cause:
  
  
  Quantity Mismatch: The quantity of items you are trying to return exceeds the quantity that is available for return. This can happen if:
  
  You are trying to return more items than were originally received or inspected.
  There was a mistake in the quantity entered during the return process.
  
  
  
  Incorrect Document Reference: The return might be referencing an incorrect document or item, leading to discrepancies in quantities.
  
  
  Stock Management Issues: There may be issues with stock levels in the system, such as incorrect stock postings or inventory discrepancies.
  
  
  Solution:
  
  
  Verify Quantities: Check the original document (e.g., goods receipt, inspection lot) to confirm the total quantity that was received and is eligible for return. Ensure that the quantity you are trying to return does not exceed this amount.
  
  
  Adjust Return Quantity: If you find that the quantity you are trying to return is indeed greater than what is available, adjust the return quantity to match the allowable amount.
  
  
  Check Inspection Lot: If the return is related to an inspection lot, ensure that the inspection lot is still valid and that the quantities are correctly recorded in the system.
  
  
  Review Stock Levels: Check the stock levels in the relevant storage location to ensure that they match the expected quantities. If there are discrepancies, investigate and correct them.
  
  
  Consult Documentation: Review any relevant SAP documentation or user manuals for additional guidance on handling returns in the QM module.
  
  
  System Configuration: If the issue persists, it may be necessary to consult with your SAP administrator or support team to check for any configuration issues in the QM module or related areas.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MB1A (Goods Withdrawal), MB1B (Transfer Posting), and MIGO (Goods Movement) that may be involved in the return process.
  Quality Management Processes: Understanding the overall quality management processes in SAP can help in troubleshooting issues related to returns and inspections.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches that address known issues.
  
  By following these steps, you should be able to resolve the QM251 error and successfully process the return of goods in SAP.