How To Fix QM140 - There is no Internet mail address entered in your user master

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 140

• Message text: There is no Internet mail address entered in your user master

What causes this issue?

An e-mail can only be sent if the sender address has also been entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter an e-mail address in your <DS:TRAN.SU3>user master</> in the
communications area.
To make this change in your user master effective, save the
notification before you send the notice again or call the notification
transaction again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM140 - There is no Internet mail address entered in your user master ?

  The SAP error message QM140, which states "There is no Internet mail address entered in your user master," typically occurs when a user attempts to send an email notification or message from the SAP system, but their user profile does not have an email address configured. This can prevent the system from successfully sending emails related to quality management (QM) processes or other notifications.
  Cause:
  The primary cause of this error is the absence of an Internet email address in the user master record of the user who is trying to perform the action that triggers the email notification. This is often required for functionalities that involve sending emails, such as notifications for quality inspections, alerts, or other communications.
  Solution:
  To resolve this error, you need to enter an Internet email address in the user master record. Here are the steps to do this:
  
  
  Access User Master Record:
  
  Use transaction code SU01 in the SAP GUI to access the user master record.
  
  
  
  Enter User ID:
  
  Input the user ID for which you want to add the email address and click on the "Display" or "Change" button.
  
  
  
  Go to the "Address" Tab:
  
  Navigate to the "Address" tab in the user master record.
  
  
  
  Enter Email Address:
  
  In the "Internet" section, enter the user's email address in the "E-mail" field.
  
  
  
  Save Changes:
  
  After entering the email address, save the changes to the user master record.
  
  
  
  Test the Functionality:
  
  After updating the user master record, try to perform the action again that previously resulted in the QM140 error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  User Master Record: The user master record contains all the necessary information about a user, including their roles, authorizations, and personal details like email addresses.
  Email Configuration in SAP: Ensure that the SAP system is properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) to ensure that the email sending functionality is active and correctly set up.
  User Roles and Authorizations: Make sure that the user has the necessary roles and authorizations to perform the actions that trigger email notifications.
  Testing Email Functionality: You can test the email functionality by sending a test email from the SAP system to verify that the configuration is working correctly.
  
  By following these steps, you should be able to resolve the QM140 error and enable email notifications for the user in question.