How To Fix QI120 - Sample &1 for characteristic with confirmation no. &2 is not closed

SAP Error Message - Details

• Message type: E = Error

• Message class: QI - Notifications for interface modules for connecting subsyst.

• Message number: 120

• Message text: Sample &1 for characteristic with confirmation no. &2 is not closed

What causes this issue?

The sample &V1& for the inspection characteristic with the confirmation
number &V2& could not be closed.
This could be caused by one of the following reasons:
the valuation was not successful.
the scope of inspection was not carried out according to the plan
specifications.
the sample result was not valid.

How to fix this error?

If the cause of the error is unknown, you can display a more detailed
error analysis by selecting the function <LS>Close</> in the
transaction for results recording.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QI120 - Sample &1 for characteristic with confirmation no. &2 is not closed ?

  The SAP error message QI120 indicates that a sample associated with a quality inspection characteristic has not been closed, which can prevent further processing of the inspection lot. This error typically arises in the context of quality management (QM) in SAP, particularly when dealing with inspection lots and samples.
  Cause:
  The error message QI120 is triggered when:
  
  A sample for a specific characteristic has been created but not yet closed.
  The inspection lot is still in a state where it requires the sample to be finalized before it can proceed to the next steps (e.g., usage decision).
  There may be a missing or incomplete entry in the quality inspection process.
  
  Solution:
  To resolve the QI120 error, you can follow these steps:
  
  
  Check Sample Status: 
  
  Go to the inspection lot in question and check the status of the sample for the specified characteristic. Ensure that the sample has been processed correctly.
  
  
  
  Close the Sample:
  
  If the sample is still open, you need to close it. This can typically be done in the quality inspection transaction (e.g., QA32 or QA11) by selecting the sample and choosing the option to close it.
  
  
  
  Review Inspection Characteristics:
  
  Ensure that all required characteristics for the inspection lot have been addressed. If any characteristics are still open, they need to be completed.
  
  
  
  Usage Decision:
  
  After closing the sample, you should be able to make a usage decision for the inspection lot. This can be done using transaction code QA11 (for usage decision) or QA32 (for managing inspection lots).
  
  
  
  Check for Errors:
  
  If you continue to encounter issues, check for any other error messages or logs that might provide additional context. This can help identify if there are other underlying issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP and the quality management module.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QA32 (Display Inspection Lot), QA11 (Usage Decision), and QA12 (Change Usage Decision).
  Quality Management Module: Understanding the overall quality management processes in SAP can help in troubleshooting similar issues in the future.
  SAP Notes: Check SAP Notes for any known issues or patches related to the QI120 error message, as there may be updates or fixes provided by SAP.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the Quality Management module.