How To Fix QC711 - User status not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 711

• Message text: User status not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QC711 - User status not supported ?

  The SAP error message QC711 ("User status not supported") typically occurs in the context of Quality Management (QM) when you are trying to perform an action on a quality notification or inspection lot that is not allowed due to the current user status of that object. This error indicates that the user status assigned to the object does not permit the action you are attempting to perform.
  Cause:
  
  User Status Configuration: The user status assigned to the quality notification or inspection lot may have been configured to restrict certain actions. For example, if the status is set to "Completed" or "Closed," you may not be able to make changes or perform certain operations.
  Status Profile: The status profile associated with the object may not allow the action you are trying to execute. Each status can have specific allowed transitions and actions.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to perform actions on objects with certain statuses.
  
  Solution:
  
  Check User Status: Review the current user status of the quality notification or inspection lot. You can do this by navigating to the object in question and checking its status in the status overview.
  Change User Status: If the current status does not allow the desired action, you may need to change the user status to one that does. This can typically be done through the status management functionality in SAP.
  Review Status Profile: Check the status profile assigned to the object to understand the allowed transitions and actions. You may need to modify the status profile if it is too restrictive.
  Consult with SAP Administrator: If you do not have the necessary permissions to change the status or if you are unsure about the correct status to use, consult with your SAP administrator or a colleague who has experience with QM processes.
  Authorization Check: Ensure that you have the necessary authorizations to perform the action you are attempting. If not, you may need to request additional permissions.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like QM01 (Create Quality Notification), QM02 (Change Quality Notification), or QA32 (Display Inspection Lot) to access and manage quality notifications and inspection lots.
  SAP Notes: Check SAP Notes for any known issues or updates related to the QC711 error message. SAP Notes can provide additional context or solutions for specific scenarios.
  Documentation: Refer to SAP documentation on Quality Management for detailed information on user statuses, status profiles, and their configurations.
  
  By following these steps, you should be able to identify the cause of the QC711 error and take appropriate action to resolve it.