How To Fix QC097 - Customer &1 cannot be found

QC097 - Overview

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 097

• Message text: Customer &1 cannot be found

What causes this issue?

You entered customer number &V1&. No customer master record was found
for this number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry or call up the possible entries help to find a
customer number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QC097 - Customer &1 cannot be found ?

  The SAP error message QC097, which states "Customer &1 cannot be found," typically occurs in the context of Quality Management (QM) or related modules when the system is unable to locate a customer record associated with a specific transaction or process. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Customer Not Created: The customer record may not exist in the system. This could be due to the customer not being created or not being properly set up in the relevant client.
  
  
  Incorrect Customer Number: The customer number (&1) referenced in the error message may be incorrect or mistyped.
  
  
  Data Inconsistency: There may be inconsistencies in the master data, such as the customer being marked as inactive or deleted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  
  Client-Specific Data: The customer may exist in a different client or environment, and the