How To Fix QC097 - Customer &1 cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 097

• Message text: Customer &1 cannot be found

What causes this issue?

You entered customer number &V1&. No customer master record was found
for this number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check your entry or call up the possible entries help to find a
customer number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QC097 - Customer &1 cannot be found ?

  The SAP error message QC097, which states "Customer &1 cannot be found," typically occurs in the context of Quality Management (QM) or related modules when the system is unable to locate a customer record associated with a specific transaction or process. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  Customer Not Created: The customer record may not exist in the system. This could be due to the customer not being created or not being properly set up in the relevant client.
  
  
  Incorrect Customer Number: The customer number (&1) referenced in the error message may be incorrect or mistyped.
  
  
  Data Inconsistency: There may be inconsistencies in the master data, such as the customer being marked as inactive or deleted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  
  
  Client-Specific Data: The customer may exist in a different client or environment, and the user is currently logged into a client where the customer does not exist.
  
  
  Solutions:
  
  
  Verify Customer Existence: Check if the customer exists in the system by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area). Ensure that the customer number is correct.
  
  
  Create Customer Record: If the customer does not exist, create a new customer record using transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  Check Customer Status: If the customer exists but is inactive, you may need to reactivate the customer record or check the status settings.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  
  
  Cross-Client Check: If you suspect the customer exists in another client, log into that client and verify the customer record.
  
  
  Consult with IT Support: If the issue persists, it may be beneficial to consult with your SAP support team or IT department for further investigation.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  Master Data Management: Understanding how customer master data is managed in SAP can help prevent similar issues in the future.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or updates available.
  
  By following these steps, you should be able to identify the cause of the QC097 error and implement a solution to resolve it.