How To Fix QACT021 - Error when saving the QA settings

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 021

• Message text: Error when saving the QA settings

What causes this issue?

An error occurred when you saved the QA approval steps.

System Response

The system could not save the approval steps.

How to fix this error?

Contact the system adminstrator to clear up the problem.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QACT021 - Error when saving the QA settings ?

  The SAP error message QACT021 typically occurs when there is an issue with saving Quality Assurance (QA) settings in the system. This error can arise due to various reasons, including configuration issues, missing authorizations, or data inconsistencies.
  Causes of QACT021 Error
  
  Authorization Issues: The user may not have the necessary permissions to save changes to QA settings.
  Configuration Errors: There may be inconsistencies or errors in the configuration settings related to Quality Management (QM) in SAP.
  Data Inconsistencies: The data being saved may not meet the required criteria or may have validation issues.
  System Bugs: Occasionally, there may be bugs or issues in the SAP system that lead to this error.
  
  Solutions to QACT021 Error
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to modify QA settings. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  
  
  
  Review Configuration Settings:
  
  Go through the configuration settings in the Quality Management module to ensure that everything is set up correctly. This can be done in transaction SPRO (SAP Project Reference Object) and navigating to the relevant QM settings.
  
  
  
  Validate Data:
  
  Check the data being entered or modified for any inconsistencies or validation errors. Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  
  
  
  Check for System Notes:
  
  Look for any SAP Notes related to the QACT021 error. Sometimes, SAP releases notes that provide fixes or workarounds for specific issues. You can search for relevant notes in the SAP Support Portal.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Testing in a Sandbox Environment:
  
  If possible, replicate the issue in a sandbox environment to test different configurations or data inputs without affecting the production system.
  
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  SU53: To check authorization issues.
  QA01/QA02: For creating or changing Quality Notifications.
  
  
  
  SAP Documentation: Refer to SAP Help documentation for Quality Management to understand the configuration and settings better.
  
  
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the cause of the QACT021 error and implement a suitable solution.