How To Fix QACT020 - At least one approval step must be active

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 020

• Message text: At least one approval step must be active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QACT020 - At least one approval step must be active ?

  The SAP error message QACT020 ("At least one approval step must be active") typically occurs in the context of quality management processes, particularly when dealing with quality notifications or quality management workflows. This error indicates that the system requires at least one approval step to be active in the workflow configuration for the process you are trying to execute.
  Cause:
  
  Inactive Approval Steps: The workflow configuration for the quality notification or process does not have any active approval steps. This could be due to the approval steps being deactivated or not properly configured.
  Workflow Configuration Issues: The workflow might not be set up correctly, or the necessary approval steps have not been defined in the workflow.
  User Authorization: The user may not have the necessary authorizations to view or activate the approval steps.
  
  Solution:
  
  
  Check Workflow Configuration:
  
  Go to the workflow configuration in SAP (transaction code SWDD or SWI1).
  Review the workflow definition to ensure that at least one approval step is defined and active.
  If necessary, activate the approval steps or create new ones as required.
  
  
  
  Activate Approval Steps:
  
  If you find that the approval steps are inactive, you can activate them by navigating to the relevant workflow and changing the status to active.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to execute the process has the necessary authorizations to access and activate the approval steps.
  Check the user roles and profiles to confirm that they include the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring approval steps in the context of your quality management processes.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the error no longer occurs and that the approval process functions as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder) and SWI1 (Work Item Selection) for managing workflows.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  Quality Management Module: Understanding the broader context of the Quality Management (QM) module in SAP can help in troubleshooting related issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP workflows and quality management.