How To Fix QACT023 - You cannot save approval step & in the status 'Active'

SAP Error Message - Details

• Message type: E = Error

• Message class: QACT - TMS: Quality Assurance & Check Tools

• Message number: 023

• Message text: You cannot save approval step & in the status 'Active'

What causes this issue?

You want to save an approval step with the status 'Active'.
You can only do this for systems that are QA systems in the transport
route configuration.

System Response

The status of the approval step is reset to 'Inactive'.

How to fix this error?

Find out why the system for which you want to activate the approval
step is not a QA system. Contact the system administrator for help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QACT023 - You cannot save approval step & in the status 'Active' ?

  The SAP error message QACT023, which states "You cannot save approval step & in the status 'Active'," typically occurs in the context of Quality Management (QM) processes, particularly when dealing with approval steps in quality notifications or quality processes.
  Cause:
  The error arises when you attempt to save or modify an approval step that is currently in an "Active" status. In SAP, certain statuses are locked for editing to maintain data integrity and ensure that processes are followed correctly. When an approval step is active, it indicates that it is currently being processed or has been approved, and thus, changes cannot be made to it.
  Solution:
  To resolve this error, you can consider the following steps:
  
  
  Check Status: Verify the status of the approval step you are trying to modify. If it is indeed in "Active" status, you will need to either complete the approval process or change the status to a non-active state (if applicable).
  
  
  Complete or Reject the Approval: If you have the necessary permissions, you may need to complete the approval process or reject the approval step before making any changes.
  
  
  Consult with a Supervisor: If you do not have the necessary permissions to change the status, consult with a supervisor or someone with the appropriate authority to either change the status or provide guidance on how to proceed.
  
  
  Review Configuration: If this error occurs frequently or unexpectedly, it may be worth reviewing the configuration settings for approval steps in your SAP system. Ensure that the workflow and approval processes are set up correctly.
  
  
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message. Sometimes, there may be patches or updates that address specific issues.
  
  
  Testing in a Development Environment: If you are a developer or have access to a development environment, you can test the workflow and approval process to replicate the issue and identify the root cause.
  
  
  Related Information:
  
  SAP Quality Management (QM): Understanding the QM module and how approval steps function within it can provide context for this error.
  Workflow Management: Familiarity with SAP's workflow management can help in understanding how approval processes are structured and managed.
  User Permissions: Ensure that users have the appropriate permissions to modify approval steps and understand the implications of changing statuses.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.