How To Fix QA823 - Internal error when saving change document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: QA - QM : Inspection lots

• Message number: 823

• Message text: Internal error when saving change document &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message QA823 - Internal error when saving change document &1 ?

  The SAP error message QA823, which states "Internal error when saving change document &1," typically indicates that there is an issue with the system's ability to save a change document due to an internal inconsistency or a problem with the data being processed. This error can occur in various contexts, particularly when dealing with Quality Management (QM) or other modules that utilize change documents.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to an internal error.
  System Bugs: There could be a bug in the SAP system or a specific transaction that is causing the error.
  Database Issues: Problems with the underlying database, such as locks or corruption, can lead to this error.
  Configuration Issues: Incorrect configuration settings in the Quality Management module or related areas may lead to this error.
  
  Solutions:
  
  Check Data Consistency: Review the data being processed for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user has the necessary authorizations to save change documents. This can be done by checking the user's roles and permissions.
  Check for System Notes: Look for any SAP Notes related to this error message. SAP frequently releases notes that address known issues and provide patches or workarounds.
  Debugging: If you have access to debugging tools, you can try to debug the transaction to identify the exact point of failure.
  Database Check: If you suspect a database issue, consult with your database administrator to check for locks, corruption, or other issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to Quality Management and change documents, as this may help in troubleshooting.
  SAP Notes: Regularly check the SAP Support Portal for any relevant notes or updates regarding this error.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the QA823 error and implement a suitable solution.