How To Fix Q6310 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: Q6 - Archive Information System

• Message number: 310

• Message text: Internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q6310 - Internal error ?

  The SAP error message Q6310, which indicates an "Internal error," typically arises from issues within the SAP Quality Management (QM) module. This error can occur during various processes, such as quality inspections, data processing, or when executing specific transactions.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or corruption in the data being processed, such as master data or transaction data.
  Configuration Issues: Incorrect configuration settings in the QM module or related modules can lead to internal errors.
  System Bugs: There may be bugs or issues in the SAP system version you are using, which can trigger internal errors.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction can sometimes lead to unexpected errors.
  Performance Issues: System performance problems, such as memory shortages or database locks, can also cause internal errors.
  
  Solutions:
  
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal. SAP frequently releases notes that address known issues and provide patches or workarounds.
  Data Validation: Validate the data being processed. Check for any inconsistencies or errors in master data, transaction data, or configuration settings.
  Transaction Logs: Review transaction logs and system logs (SM21) for any additional error messages or warnings that could provide more context about the issue.
  Debugging: If you have access to debugging tools, you can try to debug the transaction to identify the exact point of failure.
  System Update: Ensure that your SAP system is up to date with the latest support packages and patches, as these may resolve known issues.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user actions, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the QM module, such as QA32 (Quality Inspection Lot), QA11 (Record Results), etc.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their experiences and solutions.
  Documentation: Review SAP documentation related to the QM module for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and potentially resolve the Q6310 internal error in SAP.