How To Fix Q0322 - Digital signature is still open, operation '&1' is not set

SAP Error Message - Details

• Message type: E = Error

• Message class: Q0 - QM: Generally valid messages

• Message number: 322

• Message text: Digital signature is still open, operation '&1' is not set

What causes this issue?

You have used the Customizing settings to choose a multilevel signature
strategy for digital signature for the business operation.

System Response

The system saves the notification.

How to fix this error?

To be able to continue to process the notification, you must continue
the signature. To do this, call up the notification again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q0322 - Digital signature is still open, operation '&1' is not set ?

  The SAP error message Q0322, which states "Digital signature is still open, operation '&1' is not set," typically occurs in the context of quality management processes where digital signatures are used to ensure the integrity and authenticity of documents or data entries.
  Cause:
  The error indicates that a digital signature process has not been completed or closed properly. This can happen for several reasons:
  
  Incomplete Signature Process: The user may have initiated a digital signature but did not complete it, leaving it in an open state.
  System Configuration: There may be issues with the configuration of the digital signature settings in the SAP system.
  User Permissions: The user may not have the necessary permissions to complete the digital signature process.
  Technical Issues: There could be underlying technical issues or bugs in the SAP system that prevent the digital signature from being finalized.
  
  Solution:
  To resolve the Q0322 error, you can take the following steps:
  
  
  Complete the Digital Signature:
  
  Navigate to the document or transaction where the digital signature is required.
  Ensure that you complete the digital signature process. This may involve confirming the signature or entering a password.
  
  
  
  Check for Open Signatures:
  
  Use transaction codes like QA32 or QA03 to check for any open digital signatures related to the quality management documents.
  If you find any open signatures, complete or close them as necessary.
  
  
  
  Review User Permissions:
  
  Ensure that the user has the appropriate authorizations to perform digital signatures. This may involve checking roles and authorizations in the user profile.
  
  
  
  Consult System Configuration:
  
  Review the configuration settings for digital signatures in the SAP system. This may require assistance from a system administrator or SAP Basis consultant.
  
  
  
  Check for System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve any known bugs related to digital signatures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  Digital Signature Configuration: Familiarize yourself with the configuration settings for digital signatures in SAP, which can be found in the SAP Help Portal or through transaction codes related to configuration (e.g., SPRO).
  User Documentation: Review any user documentation or training materials related to digital signatures in your organization to ensure proper usage.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the Q0322 error and successfully complete the digital signature process.