How To Fix Q0310 - Only individual signatures are permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: Q0 - QM: Generally valid messages

• Message number: 310

• Message text: Only individual signatures are permitted

What causes this issue?

You selected a multilevel strategy.

System Response

A multilevel strategy is not permitted in this case. The sample
drawing and the usage decision applications allow only a simple
signature for the digital signature.

How to fix this error?

Select a strategy with a simple signature.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q0310 - Only individual signatures are permitted ?

  The SAP error message Q0310, which states "Only individual signatures are permitted," typically occurs in the context of quality management processes, particularly when dealing with quality notifications or inspection lots that require signatures for approval or completion.
  Cause:
  The error usually arises due to the following reasons:
  
  Signature Configuration: The system is configured to require individual signatures for certain processes, but the user is attempting to use a collective or group signature instead.
  User Authorization: The user may not have the necessary authorization to perform the action that requires a signature.
  Process Type: The specific process or transaction being executed may not support collective signatures, leading to this error.
  
  Solution:
  To resolve the Q0310 error, consider the following steps:
  
  
  Check Signature Settings:
  
  Review the configuration settings in the SAP system related to signatures. Ensure that the process you are working with is set up to allow individual signatures.
  Navigate to the relevant customizing settings in SPRO (SAP Project Reference Object) and check the quality management settings.
  
  
  
  User Authorization:
  
  Verify that the user has the appropriate authorizations to perform the action that requires a signature. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Use Individual Signatures:
  
  If the process requires individual signatures, ensure that the user is signing off individually rather than attempting to use a collective signature.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the quality management processes and signature requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Quality Management (QM) Module: Understanding the QM module in SAP can provide insights into how signatures and approvals are managed.
  User Roles and Authorizations: Familiarize yourself with the role-based access control in SAP to ensure users have the necessary permissions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  
  By following these steps, you should be able to identify the cause of the Q0310 error and implement a suitable solution.