How To Fix Q0312 - Dependent data for the digital signature was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: Q0 - QM: Generally valid messages

• Message number: 312

• Message text: Dependent data for the digital signature was deleted

What causes this issue?

You canceled the setting <LS>New Digital Signature Required</>.

System Response

The system also deleted the dependent data:
Signature type
Signature strategy
Authorization group for the signature

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q0312 - Dependent data for the digital signature was deleted ?

  The SAP error message Q0312, which states "Dependent data for the digital signature was deleted," typically occurs in the context of document management and digital signatures within SAP systems. This error indicates that the system is unable to validate or process a digital signature because the necessary dependent data has been removed or is no longer available.
  Cause:
  
  Data Deletion: The most common cause is that the data related to the digital signature has been deleted. This could happen due to data archiving, manual deletion, or system errors.
  Inconsistent Data: If there are inconsistencies in the data or if the digital signature is not properly linked to the document, it can lead to this error.
  System Configuration Issues: Incorrect configuration settings in the SAP system related to digital signatures or document management can also lead to this error.
  
  Solution:
  
  Check Document Status: Verify the status of the document associated with the digital signature. Ensure that it is still active and that all necessary data is intact.
  Restore Deleted Data: If the dependent data has been deleted, you may need to restore it from a backup or retrieve it from the archive if applicable.
  Recreate Digital Signature: If the dependent data cannot be restored, you may need to recreate the digital signature for the document.
  Review Configuration: Check the configuration settings related to digital signatures in your SAP system. Ensure that all necessary components are correctly set up.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to digital signatures and document management for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the Q0312 error in your SAP system.