How To Fix PUR_SALESORDER009 - No Terms of Payment Key found (customer &1; &2; &3; &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: PUR_SALESORDER - Web Services Purchasing

• Message number: 009

• Message text: No Terms of Payment Key found (customer &1; &2; &3; &4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PUR_SALESORDER009 - No Terms of Payment Key found (customer &1; &2; &3; &4) ?

  The SAP error message PUR_SALESORDER009 indicates that there is no Terms of Payment key found for a specific customer in the system. This error typically arises when creating or processing sales orders, and it can prevent the completion of the transaction.
  Cause:
  
  Missing Terms of Payment: The most common cause is that the Terms of Payment (ZTERM) have not been defined for the customer in the customer master data.
  Incorrect Customer Data: The customer master data may be incomplete or incorrectly maintained, leading to the absence of the required payment terms.
  Sales Area Configuration: The sales area (Sales Organization, Distribution Channel, Division) may not be properly configured to include the necessary payment terms for the customer.
  Data Migration Issues: If data was migrated from another system, there may have been issues that resulted in missing or incorrect payment terms.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  Enter the customer number and check the "Payment Transactions" tab to ensure that a valid Terms of Payment key is assigned.
  
  
  
  Assign Terms of Payment:
  
  If no Terms of Payment are assigned, you can create or assign a valid ZTERM. This can be done in the customer master data or by creating a new Terms of Payment in transaction code OBB8.
  
  
  
  Review Sales Area Configuration:
  
  Ensure that the sales area for the customer is correctly set up in the system. You can check this in the configuration settings under Sales and Distribution (SD) > Master Data > Business Partners > Customer > Define Terms of Payment.
  
  
  
  Check for Data Migration Issues:
  
  If the customer data was migrated, verify that the migration process included all necessary fields, including Terms of Payment. You may need to correct any discrepancies.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD02 / VD02: Change Customer Master Data
  OBB8: Define Terms of Payment
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data and payment terms configuration.
  User Roles: Ensure that the user has the necessary authorizations to view and edit customer master data.
  
  By following these steps, you should be able to resolve the PUR_SALESORDER009 error and successfully process the sales order.