How To Fix PTRM_WEB_UI215 - Phone is mandatory for reservation

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 215

• Message text: Phone is mandatory for reservation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI215 - Phone is mandatory for reservation ?

  The SAP error message "PTRM_WEB_UI215 Phone is mandatory for reservation" typically occurs in the context of the SAP Travel Management module, particularly when creating or managing reservations. This error indicates that the system requires a phone number to be provided for the reservation process, and it has not been entered.
  Cause:
  
  Missing Phone Number: The primary cause of this error is that the phone number field is either empty or not filled in the reservation form.
  Configuration Settings: The system may be configured to require a phone number for certain types of reservations, and this requirement is not being met.
  User Role Permissions: The user may not have the necessary permissions to view or edit the phone number field.
  
  Solution:
  
  Enter Phone Number: The most straightforward solution is to ensure that a valid phone number is entered in the designated field before attempting to save or submit the reservation.
  Check Configuration: If you are an administrator, check the configuration settings in the SAP system to see if the phone number is set as a mandatory field. This can usually be found in the customizing settings for Travel Management.
  User Training: Ensure that users are trained to fill in all mandatory fields, including the phone number, when making reservations.
  Review User Roles: If the issue persists, review the user roles and permissions to ensure that users have access to the necessary fields.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for Travel Management to understand the requirements for reservations and the significance of the phone number field.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the phone number is provided and checking the relevant configurations, you should be able to resolve the error message and proceed with the reservation process.