How To Fix PTRM_WEB_UI214 - Email is mandatory for reservation

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 214

• Message text: Email is mandatory for reservation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI214 - Email is mandatory for reservation ?

  The SAP error message PTRM_WEB_UI214, which states "Email is mandatory for reservation," typically occurs in the context of the SAP Travel Management module, particularly when creating or managing reservations through the web user interface. This error indicates that the system requires an email address to be provided for the reservation process, and it has not been supplied.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user has not entered an email address in the required field when attempting to create or modify a reservation.
  Configuration Settings: There may be specific configuration settings in the SAP system that mandate the inclusion of an email address for reservations.
  User Profile Settings: The user profile may not have an email address associated with it, which can lead to this error when trying to make a reservation.
  
  Solution:
  
  Enter Email Address: Ensure that you fill in the email address field when creating or modifying a reservation. This is often a required field in the reservation form.
  Check User Profile: Verify that your user profile in SAP contains a valid email address. You can do this by navigating to your user settings or profile management area in the SAP system.
  Configuration Review: If you are an administrator, review the configuration settings related to the Travel Management module to ensure that the email address requirement is set correctly. You may need to consult with your SAP Basis or configuration team.
  Contact Support: If the issue persists after ensuring that the email address is provided, consider reaching out to your SAP support team for further assistance. They may need to check for any underlying issues or bugs in the system.
  
  Related Information:
  
  User Documentation: Refer to the SAP Help Portal or user manuals for Travel Management for more detailed instructions on how to fill out reservation forms correctly.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Training: If users frequently encounter this error, consider providing training sessions on how to properly use the reservation system, including the importance of filling in all mandatory fields.
  
  By ensuring that the email address is provided and checking the relevant configurations, you should be able to resolve the PTRM_WEB_UI214 error effectively.