How To Fix PTRM_WEB_UI033 - IGS not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 033

• Message text: IGS not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI033 - IGS not possible ?

  The SAP error message PTRM_WEB_UI033, which states "IGS not possible," typically relates to issues with the Internet Graphics Service (IGS) in the context of SAP's web-based applications. This error can occur in various scenarios, particularly when trying to render graphical content or when there are issues with the configuration of the IGS.
  Causes:
  
  IGS Not Installed or Configured: The Internet Graphics Service may not be installed or properly configured in your SAP system.
  Service Not Running: The IGS service might not be running, which can prevent it from processing requests.
  Network Issues: There may be network connectivity issues that prevent the web application from reaching the IGS.
  Authorization Issues: The user may not have the necessary authorizations to access the IGS.
  Incorrect URL: The URL used to access the IGS might be incorrect or not properly set up in the system.
  Browser Compatibility: Sometimes, the browser being used may not be compatible with the IGS or the specific SAP application.
  
  Solutions:
  
  Check IGS Installation: Ensure that the Internet Graphics Service is installed and configured correctly in your SAP system. You can check this in the SAP GUI under transaction code SMICM (ICM Monitor).
  Start IGS: If the IGS is not running, you can start it using transaction code SMICM and navigating to the appropriate options to start the service.
  Verify Network Connectivity: Ensure that there are no network issues preventing access to the IGS. You can test connectivity using tools like ping or telnet.
  Check Authorizations: Verify that the user has the necessary authorizations to access the IGS. This may involve checking user roles and permissions.
  Review Configuration: Check the configuration settings for the IGS in the SAP system. This includes ensuring that the correct URL is set up for accessing the IGS.
  Browser Settings: Try accessing the application using a different browser or clearing the cache of the current browser. Ensure that any necessary plugins or settings are enabled.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to IGS and the specific error message for any patches or updates that may resolve the issue.
  Documentation: Refer to the official SAP documentation for IGS for detailed configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the PTRM_WEB_UI033 error related to the Internet Graphics Service in your SAP environment.