How To Fix PTRM_WEB_UI021 - Search failed; check the address fields

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 021

• Message text: Search failed; check the address fields

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI021 - Search failed; check the address fields ?

  The SAP error message PTRM_WEB_UI021, which states "Search failed; check the address fields," typically occurs in the context of the SAP Portfolio and Project Management (PPM) module, particularly when using the web user interface (Web UI) for searching or retrieving data related to addresses.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incomplete or Incorrect Address Fields: The search criteria entered in the address fields may be incomplete or incorrect. This could include missing mandatory fields or invalid data formats.
  
  
  Data Issues: There may be issues with the underlying data in the database, such as missing entries or inconsistencies in the address data.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the address data or perform the search.
  
  
  Configuration Issues: There may be configuration problems in the SAP system that affect how the search functionality operates.
  
  
  System Performance: If the system is experiencing performance issues, it may lead to timeouts or failures in executing the search.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that all required address fields are filled out correctly. Double-check for any typos or incorrect formats.
  
  
  Validate Data: Verify that the address data in the database is complete and accurate. You may need to check the relevant tables or use transaction codes to view the data.
  
  
  Review Authorizations: Ensure that the user has the necessary permissions to access the address data. You may need to consult with your SAP security team to verify user roles and authorizations.
  
  
  Check Configuration: Review the configuration settings related to the address search functionality in the SAP system. Ensure that everything is set up correctly.
  
  
  System Performance: Monitor the system performance to ensure that it is running optimally. If there are performance issues, consider consulting with your IT team to address them.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  
  Debugging: If you have access to development tools, you may want to debug the application to identify the exact point of failure.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Portfolio and Project Management module for more details on address management and search functionalities.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the PTRM_WEB_UI021 error message.