How To Fix PTRM_WEB_UI020 - GeoRouter returned invalid duration: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 020

• Message text: GeoRouter returned invalid duration: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI020 - GeoRouter returned invalid duration: &1 ?

  The SAP error message PTRM_WEB_UI020, which states "GeoRouter returned invalid duration: &1," typically occurs in the context of the SAP Transportation Management (TM) module when there is an issue with the GeoRouter service that is used for calculating transportation durations and distances.
  Cause:
  
  
  Invalid Response from GeoRouter: The error indicates that the GeoRouter service returned a duration value that is not valid or not in the expected format. This could be due to:
  
  Incorrect configuration of the GeoRouter service.
  Issues with the underlying mapping or routing data.
  Network issues preventing proper communication with the GeoRouter service.
  The GeoRouter service being down or experiencing issues.
  
  
  
  Data Issues: There may be issues with the data being sent to the GeoRouter, such as invalid locations, missing data, or incorrect parameters.
  
  
  Service Configuration: The GeoRouter service may not be properly configured in the SAP system, leading to incorrect or unexpected responses.
  
  
  Solution:
  
  
  Check GeoRouter Configuration: 
  
  Ensure that the GeoRouter service is correctly configured in your SAP system. This includes checking the service URL, authentication settings, and any required parameters.
  Verify that the GeoRouter service is up and running without issues.
  
  
  
  Validate Input Data: 
  
  Check the data being sent to the GeoRouter for any inconsistencies or errors. Ensure that the locations and other parameters are valid and correctly formatted.
  
  
  
  Review Logs: 
  
  Look at the application logs and GeoRouter logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Network Connectivity: 
  
  Ensure that there are no network issues preventing the SAP system from communicating with the GeoRouter service.
  
  
  
  Contact Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches related to the GeoRouter service.
  Documentation: Review the SAP Transportation Management documentation for information on configuring and troubleshooting the GeoRouter service.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the PTRM_WEB_UI020 error in your SAP system.