How To Fix PTRA_WEB_INTERFACE319 - Credit card receipts exist; cannot delete

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 319

• Message text: Credit card receipts exist; cannot delete

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system checks whether credit card receipts exist that have not yet
been assigned to a business trip, for the personnel number in question.
In this case, an entry exists in the credit card buffer.
To ensure that no inconsistencies are produced (credit card files
without a valid personnel number), the deletion process is canceled.

How to fix this error?

If you still want to delete the personnel number, you can do so using
report RPUDELPN. In addition, the credit card buffer (tables CCBEL,
INBEL, and TRANS) would have to be deleted manually, if necessary.
Note that SAP does not assume any responsibility for the resulting data
inconsistencies in this case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE319 - Credit card receipts exist; cannot delete ?

  The SAP error message "PTRA_WEB_INTERFACE319 Credit card receipts exist; cannot delete" typically occurs when you attempt to delete a transaction or record in the SAP system that is associated with credit card receipts. This error indicates that there are existing credit card receipts linked to the transaction, and as a result, the system prevents the deletion to maintain data integrity.
  Cause:
  
  Existing Credit Card Receipts: The primary cause of this error is that there are credit card receipts that have been created and are still linked to the transaction you are trying to delete.
  Data Integrity: SAP enforces rules to ensure that related data remains consistent. Deleting a transaction that has associated receipts could lead to discrepancies in financial reporting and data integrity.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Existing Receipts:
  
  Navigate to the relevant transaction or document in SAP.
  Check if there are any credit card receipts associated with it. This can usually be done by reviewing the transaction details or using specific reports.
  
  
  
  Delete or Adjust Receipts:
  
  If you find that there are credit card receipts linked to the transaction, you will need to either delete those receipts (if they are no longer needed) or adjust them accordingly.
  Ensure that you have the necessary permissions to delete or modify these receipts.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about deleting receipts or if they are still needed for financial records, consult with your finance or accounting team to understand the implications of removing these receipts.
  
  
  
  Use Transaction Codes:
  
  You may use specific transaction codes (like FBL5N for customer line items) to find and manage the receipts associated with the transaction.
  
  
  
  System Configuration:
  
  In some cases, the error may be related to system configuration or settings. If you believe this is the case, consult with your SAP Basis or technical team to review the configuration settings.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files for more detailed information on handling credit card transactions and receipts.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Permissions: Ensure that you have the appropriate permissions to delete transactions and receipts in the SAP system.
  
  By following these steps, you should be able to resolve the error and proceed with your transaction management in SAP.