How To Fix PTRA_WEB_INTERFACE317 - Trips are assigned to the personnel number; cannot delete

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 317

• Message text: Trips are assigned to the personnel number; cannot delete

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system checks whether business trips have been created for the
personnel number. In this case, a cluster entry exists in table
PTRV_HEAD.
Due to legal obligations defined for data retention, a personnel number
to which business trips are assigned must not be deleted in a production
system.

How to fix this error?

If you still want to delete the personnel number, you can do so using
report RPUDELPN.
Note that SAP does not assume any responsibility for the resulting data
inconsistencies in this case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE317 - Trips are assigned to the personnel number; cannot delete ?

  The SAP error message PTRA_WEB_INTERFACE317 indicates that there are trips assigned to a specific personnel number, and as a result, the system does not allow the deletion of that personnel record. This is a common issue in SAP systems when dealing with travel management or personnel data.
  Cause:
  The error occurs because the personnel number you are trying to delete has associated trips that are still active or have not been fully processed. SAP enforces data integrity, which means that you cannot delete records that are linked to other data to prevent orphaned records or inconsistencies in the database.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Assigned Trips:
  
  Use transaction codes like PR05 (Travel Expenses) or PTRA (Travel Management) to check if there are any trips associated with the personnel number.
  Review the status of these trips to determine if they are still active or if they can be processed.
  
  
  
  Process or Delete Trips:
  
  If the trips are still active, you may need to complete or delete them before you can delete the personnel record.
  If the trips are no longer needed, you can delete them using the appropriate transaction code (e.g., PR05) or by following your organization's procedures for handling travel data.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unsure about how to proceed or if you do not have the necessary permissions to delete trips, consult with your SAP administrator or the relevant department in your organization.
  
  
  
  Check for Related Data:
  
  Ensure that there are no other related records (e.g., expense reports, approvals) that might be preventing the deletion of the personnel number.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like SE16N to view the underlying database tables (e.g., PA0001, PA0002, PTRV) to identify any related records that might be causing the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or fixes provided by SAP.
  Documentation: Review SAP documentation related to Travel Management and Personnel Administration for best practices on managing trips and personnel records.
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to perform deletions in the SAP system.
  
  By following these steps, you should be able to identify the cause of the error and take the necessary actions to resolve it.