How To Fix PTRA_WEB_INTERFACE316 - Adjust the changed number of passengers in the additional information

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 316

• Message text: Adjust the changed number of passengers in the additional information

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Note the change in the additional information by adding or deleting the
names of passengers.

How to fix this error?

To do so, choose the 'Additional Info' button (additional information
for trip segments).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE316 - Adjust the changed number of passengers in the additional information ?

  The SAP error message "PTRA_WEB_INTERFACE316: Adjust the changed number of passengers in the additional information" typically occurs in the context of SAP's travel management or related modules where passenger information is being processed, such as in travel bookings or itineraries.
  
  Cause:
  This error message usually indicates that there is a mismatch between the number of passengers specified in the booking or travel request and the number of passengers that have been recorded or expected in the system. This can happen due to:
  
  Manual Changes: If a user manually changes the number of passengers in the booking interface without updating the corresponding fields in the system.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems (e.g., between the travel management module and the booking system).
  Validation Rules: The system may have validation rules that require the number of passengers to match certain criteria, and if these are not met, the