How To Fix PTRA_WEB_INTERFACE316 - Adjust the changed number of passengers in the additional information

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 316

• Message text: Adjust the changed number of passengers in the additional information

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Note the change in the additional information by adding or deleting the
names of passengers.

How to fix this error?

To do so, choose the 'Additional Info' button (additional information
for trip segments).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE316 - Adjust the changed number of passengers in the additional information ?

  The SAP error message "PTRA_WEB_INTERFACE316: Adjust the changed number of passengers in the additional information" typically occurs in the context of SAP's travel management or related modules where passenger information is being processed, such as in travel bookings or itineraries.
  Cause:
  This error message usually indicates that there is a mismatch between the number of passengers specified in the booking or travel request and the number of passengers that have been recorded or expected in the system. This can happen due to:
  
  Manual Changes: If a user manually changes the number of passengers in the booking interface without updating the corresponding fields in the system.
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems (e.g., between the travel management module and the booking system).
  Validation Rules: The system may have validation rules that require the number of passengers to match certain criteria, and if these are not met, the error is triggered.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Passenger Information: Check the booking or travel request to ensure that the number of passengers is correctly entered. Make sure that all relevant fields are updated consistently.
  
  
  Adjust the Number of Passengers: If you have changed the number of passengers, ensure that you adjust this in all relevant sections of the booking interface. This may include:
  
  The main booking details.
  Additional information or comments sections.
  Any other related fields that may require updating.
  
  
  
  Check for System Updates: If the issue persists, check if there are any system updates or patches that need to be applied. Sometimes, bugs in the software can lead to such errors.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on handling passenger information in your version of the SAP system.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. SAP Notes often provide insights into specific error messages and their resolutions.
  User Forums: Engage with user forums or communities where SAP users discuss similar issues. You may find others who have encountered the same error and can share their solutions.
  Training and Documentation: Ensure that users are trained on how to properly enter and manage passenger information in the system to prevent future occurrences of this error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.