How To Fix PTRA_WEB_INTERFACE315 - Enter the names of all passengers

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 315

• Message text: Enter the names of all passengers

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If other passengers also travel on the trip business trip, their names
must be entered.

How to fix this error?

Enter the names of the passengers in the additional information on the
'Trip Segments' tab page.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE315 - Enter the names of all passengers ?

  The SAP error message "PTRA_WEB_INTERFACE315: Enter the names of all passengers" typically occurs in the context of travel management or booking systems within SAP, particularly when using the web interface for travel requests or reservations. This error indicates that the system requires the names of all passengers to proceed with the booking or request process.
  Cause:
  
  Missing Passenger Information: The most common cause of this error is that the user has not entered the names of all passengers in the required fields. This could happen if the user skips the input fields or if the fields are not properly filled out.
  Form Validation: The web interface may have validation rules that require all passenger names to be entered before submission. If any required fields are left blank, the system will trigger this error.
  Session Timeout: If the session times out while filling out the form, it may lead to incomplete data being submitted.
  
  Solution:
  
  Enter All Required Information: Ensure that you have filled in the names of all passengers in the designated fields. Double-check for any missing entries.
  Check for Required Fields: Look for any asterisks (*) or other indicators that denote required fields and make sure they are all completed.
  Refresh the Page: If you suspect a session timeout or a temporary glitch, try refreshing the page and re-entering the information.
  Clear Browser Cache: Sometimes, browser cache issues can cause problems with web applications. Clearing the cache may help resolve the issue.
  Consult Documentation: If you are unsure about the required fields or the format for entering passenger names, refer to the user documentation or help resources provided by your organization.
  Contact Support: If the issue persists after ensuring all information is entered correctly, consider reaching out to your IT support or SAP administrator for further assistance.
  
  Related Information:
  
  SAP Travel Management: This error is often encountered in the context of SAP's travel management module, which handles travel requests, bookings, and expense reporting.
  User Training: Ensure that users are trained on how to properly fill out travel request forms to minimize errors.
  System Configuration: Sometimes, the configuration of the SAP system may require adjustments to the validation rules or the way passenger information is collected. This would typically be handled by an SAP consultant or system administrator.
  
  By following these steps, you should be able to resolve the error and successfully complete your travel request or booking.