How To Fix PTRA_WEB_INTERFACE321 - Itemized receipts exist; these must be deleted first

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 321

• Message text: Itemized receipts exist; these must be deleted first

What causes this issue?

Receipts from the selected travel planning receipt have already been
itemized using the receipt wizard.

System Response

For this reason, this receipt cannot be consolidated with a credit card
receipt.

How to fix this error?

First delete the itemized receipts and then start the consolidation
process again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE321 - Itemized receipts exist; these must be deleted first ?

  The SAP error message PTRA_WEB_INTERFACE321 indicates that there are itemized receipts associated with a particular transaction or expense report that need to be deleted before you can proceed with the action you are attempting (such as deleting or modifying the report). This is a common issue in SAP systems when dealing with expense management or travel management modules.
  Cause:
  The error occurs because the system has detected that there are itemized receipts linked to the expense report or transaction you are trying to modify or delete. SAP requires that all associated itemized receipts be removed before you can make changes to the main report or transaction.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify Itemized Receipts: 
  
  Navigate to the expense report or transaction that is causing the error.
  Look for any itemized receipts that are linked to it. This can usually be done by checking the details of the report or transaction.
  
  
  
  Delete Itemized Receipts:
  
  Once you have identified the itemized receipts, you will need to delete them. This can typically be done by selecting the receipt and choosing the delete option.
  Ensure that you save your changes after deleting the receipts.
  
  
  
  Retry the Original Action:
  
  After all itemized receipts have been deleted, attempt to perform the original action again (e.g., deleting or modifying the expense report).
  
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to delete itemized receipts. If you do not have the required access, you may need to contact your SAP administrator.
  Audit Trail: Be aware that deleting receipts may affect the audit trail of expenses. Ensure that this action complies with your organization's policies.
  Documentation: Refer to your organization's SAP documentation or user manuals for specific instructions related to your version of SAP, as the interface and options may vary.
  Support: If you continue to experience issues, consider reaching out to your IT support team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and proceed with your intended actions in SAP.