How To Fix PTRA_WEB_INTERFACE257 - SAL receipt will be deleted because travel times have changed

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 257

• Message text: SAL receipt will be deleted because travel times have changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE257 - SAL receipt will be deleted because travel times have changed ?

  The SAP error message PTRA_WEB_INTERFACE257 indicates that a travel expense receipt (SAL receipt) will be deleted because the travel times associated with it have changed. This typically occurs in the context of travel management within SAP, where travel itineraries and associated expenses are managed.
  Cause:
  
  Change in Travel Times: The primary cause of this error is that the travel times (start and end times) for a trip have been modified after the receipt was created. This can happen if the user updates the travel itinerary or if there are changes in the travel plan.
  System Configuration: There may be specific configurations in the SAP system that dictate how travel expenses are processed and how changes to travel times affect associated receipts.
  
  Solution:
  
  Review Travel Itinerary: Check the travel itinerary for any changes in travel times. Ensure that the times are correct and reflect the actual travel.
  Recreate the Receipt: If the travel times have changed and the receipt is deleted, you may need to recreate the receipt based on the updated travel information.
  Check for Updates: If the changes were made by another user or system process, ensure that all relevant updates are communicated and that the travel data is synchronized.
  Consult Documentation: Refer to SAP documentation or user manuals for specific instructions on handling travel receipts and changes in travel times.
  Contact Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  Related Information:
  
  SAP Travel Management: This module handles travel planning, expense reporting, and reimbursement processes. Understanding how it works can help in troubleshooting issues related to travel receipts.
  User Roles and Permissions: Ensure that users have the appropriate permissions to make changes to travel itineraries and receipts.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Training and Best Practices: Providing training for users on how to manage travel itineraries and expenses can help reduce the occurrence of such errors.
  
  By following these steps, you should be able to address the error message and ensure that travel receipts are accurately processed in SAP.