How To Fix PTRA_WEB_INTERFACE258 - SAL receipt can be used only once; delete the receipt

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 258

• Message text: SAL receipt can be used only once; delete the receipt

What causes this issue?

The standard receipt 'SAL' (salary element) can be used only once per
trip. In the additional receipt information, check the number of travel
days for which the receipt can be reimbursed and, if necessary, modify
this number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the second 'SAL' receipt.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE258 - SAL receipt can be used only once; delete the receipt ?

  The SAP error message "PTRA_WEB_INTERFACE258 SAL receipt can be used only once; delete the receipt" typically occurs in the context of handling receipts in the SAP system, particularly when dealing with the SAP Transportation Management (TM) or related modules. This error indicates that the system has detected an attempt to reuse a receipt that is intended to be used only once.
  Cause:
  
  Receipt Reuse: The primary cause of this error is that the system is trying to process a receipt that has already been used in a transaction. In SAP, certain receipts (like those for goods movements or financial transactions) are designed to be unique and can only be processed once.
  Data Integrity Issues: There may be issues with data integrity, where the receipt is still linked to a previous transaction, or the system has not properly updated the status of the receipt.
  User Error: A user may have attempted to re-enter or duplicate a transaction that has already been completed.
  
  Solution:
  
  
  Delete the Receipt: The immediate solution is to delete the receipt that is causing the error. This can typically be done through the relevant transaction in SAP where the receipt was created or processed.
  
  Navigate to the transaction where the receipt is managed (e.g., the goods receipt transaction).
  Locate the receipt in question and delete it.
  
  
  
  Check Receipt Status: Ensure that the receipt is not linked to any other transactions. You may need to check the status of the receipt in the system to confirm it is not in use.
  
  
  Review Transaction Logs: If the error persists, review the transaction logs or history to understand how the receipt was processed previously. This can help identify if there was an error in the previous transaction that needs to be addressed.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions related to the module you are working with, as the steps may vary based on the version and configuration of your SAP system.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to receipts and goods movements in your SAP environment (e.g., MIGO for goods movements).
  User Training: Ensure that users are trained on the proper handling of receipts to avoid duplication and misuse.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.