How To Fix PTRA_WEB_INTERFACE255 - Receipt &4: Paper receipt required for amounts starting at &1 x &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 255

• Message text: Receipt &4: Paper receipt required for amounts starting at &1 x &2 &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE255 - Receipt &4: Paper receipt required for amounts starting at &1 x &2 &3 ?

  The SAP error message PTRA_WEB_INTERFACE255 indicates that a paper receipt is required for certain transactions based on the amount involved. This message typically arises in the context of financial transactions or expense reimbursements where specific thresholds dictate whether a paper receipt is necessary.
  Cause:
  The error occurs when:
  
  A transaction amount exceeds a predefined limit set in the system.
  The system is configured to require a paper receipt for transactions that meet or exceed this limit.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Transaction Amount: Check the amount of the transaction that triggered the error. If it exceeds the threshold, you will need to provide a paper receipt.
  
  
  Provide Paper Receipt: If the transaction amount is valid and requires a paper receipt, ensure that you have the necessary documentation. This may involve:
  
  Printing the receipt.
  Scanning and uploading the receipt if the system allows electronic submission.
  
  
  
  Adjust Configuration (if applicable): If you believe the threshold for requiring paper receipts is too low, you may need to discuss with your SAP administrator or finance team about adjusting the configuration settings in the system. This may involve:
  
  Changing the threshold limit for requiring paper receipts.
  Updating the policy regarding receipt requirements.
  
  
  
  Consult Documentation: Refer to your organization's policies regarding expense reporting and receipt requirements. Ensure compliance with these policies to avoid future errors.
  
  
  Contact Support: If you are unable to resolve the issue or if you believe it is a system error, contact your SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Configuration: The requirement for paper receipts is often configured in the SAP system under financial or expense management settings. Understanding how these settings are configured can help in troubleshooting similar issues in the future.
  User Training: Ensure that users are trained on the importance of receipts and the thresholds that apply to their transactions to minimize the occurrence of this error.
  Documentation: Keep a record of transactions that require paper receipts and ensure that all necessary documentation is submitted in a timely manner to avoid delays in processing.
  
  By following these steps, you should be able to address the error message and ensure compliance with your organization's receipt policies.