How To Fix PTRA_DIALOGUE090 - Trips from external systems cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_DIALOGUE - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 090

• Message text: Trips from external systems cannot be processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_DIALOGUE090 - Trips from external systems cannot be processed ?

  The SAP error message PTRA_DIALOGUE090 indicates that trips from external systems cannot be processed. This typically occurs in the context of SAP Travel Management when there is an issue with the integration between SAP and external systems that are sending trip data.
  Causes:
  
  Data Format Issues: The data being sent from the external system may not conform to the expected format or structure required by SAP.
  Configuration Issues: There may be configuration settings in SAP that are not correctly set up to accept or process the incoming trip data.
  Missing Master Data: Required master data (such as employee data, cost centers, etc.) may be missing or not properly maintained in SAP.
  Authorization Issues: The user or system sending the data may not have the necessary authorizations to create or modify trip data in SAP.
  System Integration Issues: There may be connectivity issues between the external system and SAP, or the middleware (if used) may not be functioning correctly.
  
  Solutions:
  
  Check Data Format: Ensure that the data being sent from the external system is in the correct format and adheres to the specifications required by SAP.
  Review Configuration: Verify the configuration settings in SAP related to Travel Management and ensure they are set up to accept data from the external system.
  Validate Master Data: Check that all necessary master data is available and correctly maintained in SAP. This includes employee records, organizational units, and any other relevant data.
  Authorization Check: Ensure that the user or system account sending the data has the appropriate authorizations to create or modify trip data in SAP.
  Monitor System Integration: If using middleware, check the logs and status of the integration layer to ensure that data is being transmitted correctly. Look for any error messages or connectivity issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Travel Management Documentation: Review the official SAP documentation for Travel Management to understand the data requirements and integration points.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.