How To Fix PTRA_DIALOGUE089 - Trip &1 (personnel no. &2) was created in an external system

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_DIALOGUE - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 089

• Message text: Trip &1 (personnel no. &2) was created in an external system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_DIALOGUE089 - Trip &1 (personnel no. &2) was created in an external system ?

  The SAP error message PTRA_DIALOGUE089 indicates that a trip (in this case, identified by the trip number &1 and associated with personnel number &2) was created in an external system. This typically occurs in the context of SAP Travel Management when there is an attempt to process or modify a trip that was not created within the SAP system itself.
  Cause:
  
  External System Integration: The trip was created in an external system (like a third-party travel management tool) that is integrated with SAP. This can happen if the organization uses multiple systems for travel management.
  Data Synchronization Issues: There may be issues with data synchronization between the external system and SAP, leading to discrepancies in trip data.
  User Permissions: The user may not have the necessary permissions to modify or view trips created in an external system.
  
  Solution:
  
  Check Trip Creation Source: Verify if the trip was indeed created in an external system. If so, you may need to manage it through that system rather than SAP.
  Data Synchronization: Ensure that the integration between the external system and SAP is functioning correctly. This may involve checking middleware or interfaces that facilitate data transfer.
  User Permissions: Confirm that the user has the appropriate permissions to access and manage trips created in external systems. If not, the user may need to contact their SAP administrator for access.
  Consult Documentation: Review any relevant documentation regarding the integration between the external system and SAP to understand how to handle trips created externally.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the support team of the external system for further assistance.
  
  Related Information:
  
  Integration Scenarios: Understanding how your organization integrates SAP with external systems can provide insights into how to manage trips effectively.
  SAP Notes: Check for any SAP Notes related to travel management and external system integration that may provide additional guidance or fixes.
  User Training: Ensure that users are trained on how to handle trips created in external systems, including any specific processes or tools they need to use.
  
  By following these steps, you should be able to address the error message and manage the trip appropriately.