How To Fix PTRA_DIALOGUE005 - Reading personnel control record

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_DIALOGUE - HR TRAVEL: Messages for Trip Costs Dialog

• Message number: 005

• Message text: Reading personnel control record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_DIALOGUE005 - Reading personnel control record ?

  The SAP error message PTRA_DIALOGUE005 typically occurs when there is an issue with reading the personnel control record (PCR) for an employee in the SAP Human Capital Management (HCM) module. This error can arise due to various reasons, including data inconsistencies, missing records, or authorization issues.
  Causes:
  
  Missing Personnel Control Record: The personnel control record for the employee may not exist or may have been deleted.
  Data Inconsistencies: There may be inconsistencies in the employee's data, such as incorrect infotype records.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel control record.
  Technical Issues: There could be a technical issue with the SAP system, such as a database error or a problem with the application server.
  
  Solutions:
  
  
  Check Personnel Control Record:
  
  Use transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check if the personnel control record exists for the employee in question.
  Ensure that the employee's personnel number is correct.
  
  
  
  Review Infotypes:
  
  Check the relevant infotypes (e.g., 0000, 0001, 0002) to ensure that all necessary data is present and correctly maintained.
  
  
  
  Authorization Check:
  
  Verify that the user has the appropriate authorizations to access the personnel control record. This can be done by checking the user's roles and authorizations in transaction SU53 or PFCG.
  
  
  
  System Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues with the SAP system.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and SM21 for troubleshooting.
  SAP Documentation: Review SAP documentation related to personnel administration and error handling in HCM.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the PTRA_DIALOGUE005 error message in SAP.