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Message type: E = Error
Message class: PTC - Messages for Performance Tools (ST05, STATS)
Message number: 033
Message text: User &1 is locked in client &2
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PTC033
- User &1 is locked in client &2 ?The SAP error message PTC033 indicates that a user is locked in a specific client. This typically occurs when a user has exceeded the maximum number of allowed login attempts or has been manually locked by an administrator. Here’s a breakdown of the cause, solution, and related information for this error:
Cause:
- Excessive Failed Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
- Manual Locking: An administrator may have manually locked the user account for security reasons or due to inactivity.
- Password Expiration: The user’s password may have expired, and they have not updated it, leading to a lockout.
- Client-Specific Lock: The lock is specific to the client (e.g., development, testing, production) in which the user is trying to log in.
Solution:
Unlock the User Account:
- An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
- Enter the username and click on the "Lock/Unlock" button to unlock the account.
Check User Status:
- In transaction SU01, check the user status to see if the account is locked and review any other relevant settings (like password expiration).
Reset Password:
- If the password has expired, the administrator can reset the password in the same SU01 transaction.
Review Security Policies:
- Review the security policies regarding password attempts and lockout settings to prevent future occurrences.
User Communication:
- Inform the user about the lockout and ensure they are aware of the correct login procedures and password policies.
Related Information:
Transaction Codes:
User Locking Mechanism: SAP has a built-in mechanism to lock users after a certain number of failed login attempts. This is configurable in the system settings.
Client-Specific Settings: Each client in SAP can have its own user settings, so a user may be locked in one client but not in another.
Audit and Monitoring: Regularly monitor user access and login attempts to identify potential security issues or patterns that may lead to frequent lockouts.
By following these steps, you should be able to resolve the PTC033 error and prevent it from recurring in the future.
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