How To Fix PTC032 - User &1 is locked in at least one client of system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: PTC - Messages for Performance Tools (ST05, STATS)

• Message number: 032

• Message text: User &1 is locked in at least one client of system &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTC032 - User &1 is locked in at least one client of system &2 ?

  The SAP error message PTC032 indicates that a user is locked in at least one client of the specified system. This typically occurs when a user has exceeded the maximum number of allowed login attempts or has been manually locked by an administrator.
  Cause:
  
  Exceeded Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Manual Locking: An administrator may have manually locked the user account for security reasons.
  Client-Specific Lock: The user may be locked in a specific client (e.g., Development, Quality Assurance, Production) but may still be active in other clients.
  
  Solution:
  
  
  Unlock the User:
  
  Using SU01: An administrator can unlock the user account by following these steps:
  
  Go to transaction code SU01.
  Enter the username that is locked and press Enter.
  In the user maintenance screen, check the "Lock" checkbox. If it is checked, uncheck it.
  Save the changes.
  
  
  
  
  
  Check User Lock Status:
  
  You can check the lock status of the user in transaction SU01 or by using transaction SU10 for mass user maintenance.
  
  
  
  Review Security Policies: Ensure that the security policies regarding user locks and password attempts are appropriate for your organization’s needs.
  
  
  Inform the User: After unlocking, inform the user to try logging in again, ensuring they use the correct credentials.
  
  
  Related Information:
  
  User Lock Duration: The duration for which a user remains locked can be configured in the system settings. This is often set in the profile parameters.
  Monitoring User Locks: Administrators can monitor user locks and login attempts using transaction SM20 (Security Audit Log) or SM21 (System Log).
  Password Policy: Review the password policy settings in transaction RZ10 to ensure they align with your organization's security requirements.
  
  If the issue persists after unlocking, further investigation may be required to determine if there are underlying issues with the user’s profile or system settings.