How To Fix PTC031 - User &1 does not exist in client &2

PTC031 - Overview

• Message type: E = Error

• Message class: PTC - Messages for Performance Tools (ST05, STATS)

• Message number: 031

• Message text: User &1 does not exist in client &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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PTC031 - Details

• The SAP error message PTC031 indicates that a user specified in a transaction or process does not exist in the specified client. This error typically occurs in scenarios where user authentication or authorization is required, and the system cannot find the user in the specified client environment.
  
  Cause:
  
  User Not Created: The user has not been created in the specified client.
  Incorrect Client: The user exists, but you are logged into a different client where the user does not exist.
  User Deactivation: The user may have been deactivated or locked in the specified client.
  Transport Issues: If the user was recently created or modified in a different client, the changes may not have been transported to the current client.
  Authorization Issues: The user might not have the necessary authorizations to access the client.
  
  
  Solution:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists in the specified client. If not, create the user.
  
  
  
  Verify Client:
  
  Ensure you are