How To Fix PTC035 - &1 is a front-end alias for locked back-end user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: PTC - Messages for Performance Tools (ST05, STATS)

• Message number: 035

• Message text: &1 is a front-end alias for locked back-end user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTC035 - &1 is a front-end alias for locked back-end user &2 ?

  The SAP error message PTC035 indicates that a front-end alias (user) is associated with a back-end user that is currently locked. This typically occurs in scenarios where user management is handled across different systems or environments, such as when using SAP's Central User Administration (CUA) or when integrating with other systems.
  Cause:
  
  Locked Back-End User: The primary cause of this error is that the back-end user (user &2) is locked in the system. This can happen due to multiple failed login attempts, administrative actions, or security policies.
  Front-End Alias: The front-end alias (user &1) is a representation of the locked back-end user, and since the back-end user is locked, the front-end alias cannot be used to log in or perform actions.
  
  Solution:
  To resolve this error, you need to unlock the back-end user associated with the front-end alias. Here are the steps to do this:
  
  Identify the Locked User: Determine which back-end user is locked by checking the error message details (user &2).
  Unlock the User:
  
  Log in to the SAP system where the back-end user is locked.
  Use transaction code SU01 (User Maintenance).
  Enter the user ID of the locked back-end user and click on the "Display" button.
  If the user is locked, you will see a lock icon. Click on the "Unlock" button to unlock the user.
  Save the changes.
  
  
  Check User Status: After unlocking, ensure that the user is no longer locked by checking the status again.
  Test the Front-End Alias: After unlocking the back-end user, try to log in again using the front-end alias to confirm that the issue is resolved.
  
  Related Information:
  
  User Locking Policies: Review your organization's user locking policies to understand why the user was locked in the first place. This may involve checking for failed login attempts or security settings.
  Audit Logs: Check the audit logs to see if there were any specific actions that led to the user being locked.
  User Management Best Practices: Implement best practices for user management, such as regular audits of user accounts, to prevent similar issues in the future.
  SAP Notes: Look for relevant SAP Notes or documentation that may provide additional insights or updates related to user management and error handling.
  
  By following these steps, you should be able to resolve the PTC035 error and restore access for the affected front-end alias.