How To Fix PSSC_CONFIG031 - The SSP index could not be updated for at least one SSP

SAP Error Message - Details

• Message type: E = Error

• Message class: PSSC_CONFIG - Message Class for Social Service Configuration EhP 6

• Message number: 031

• Message text: The SSP index could not be updated for at least one SSP

What causes this issue?

In ERP 600 EhP6, the application table CRMD_PS_EL_INDEX stores the index
information for all active SPP eligibility periods. During migration,
the system generates an entry in this table for every existing active
SSP.

System Response

The eligibility index could not be created for at least one SSP type.

How to fix this error?

Execute the program RPSSC00_SXPINDEX and select the checkbox '<LS>Update
Eligible Index</>'.
If the error still occurs after executing the manual program run,
analyze the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PSSC_CONFIG031 - The SSP index could not be updated for at least one SSP ?

  The SAP error message PSSC_CONFIG031 indicates that the SSP (Service Provider System) index could not be updated for at least one SSP. This error typically arises in the context of SAP's Supplier Self-Services (SSP) or similar modules where the system is trying to update or synchronize data related to service providers.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the SSP configuration or related master data.
  Authorization Issues: The user executing the update may not have the necessary authorizations to perform the operation.
  Technical Issues: There could be technical issues such as database locks, connectivity problems, or system performance issues.
  Configuration Errors: Incorrect configuration settings in the SSP or related components can lead to this error.
  System Updates: If there have been recent updates or changes to the system, they may not have been applied correctly.
  
  Solutions:
  
  Check Data Consistency: Review the SSP configuration and ensure that all required data is complete and consistent. Look for any missing or incorrect entries.
  Review Authorizations: Ensure that the user has the necessary authorizations to update the SSP index. You may need to consult with your SAP security team.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Database Locks: Check for any database locks that might be preventing the update. You can use transaction SM12 to view and manage locks.
  Reconfigure SSP: If configuration errors are suspected, consider reconfiguring the SSP settings or consulting the configuration documentation.
  System Performance: If the system is experiencing performance issues, consider checking system resources and performance metrics.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Lock Entries), and SPRO (Customizing).
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for Supplier Self-Services and related modules for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.