How To Fix PSHLP_MSG_CL064 - TREX indexing could not start

SAP Error Message - Details

• Message type: E = Error

• Message class: PSHLP_MSG_CL - Message Class for PS EhP4 Developments

• Message number: 064

• Message text: TREX indexing could not start

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PSHLP_MSG_CL064 - TREX indexing could not start ?

  The SAP error message PSHLP_MSG_CL064 indicates that the TREX (Text Retrieval and Information Extraction) indexing process could not start. This error can occur for various reasons, and understanding the cause is essential for resolving the issue. Below are some common causes, potential solutions, and related information:
  Causes:
  
  TREX Service Not Running: The TREX service may not be started or is not running properly.
  Configuration Issues: There may be misconfigurations in the TREX settings or in the SAP system that prevent indexing from starting.
  Resource Limitations: Insufficient system resources (CPU, memory, disk space) can prevent TREX from starting.
  Database Connection Issues: Problems with the database connection can also lead to indexing failures.
  File System Permissions: The user under which the TREX service is running may not have the necessary permissions to access required files or directories.
  Network Issues: If TREX is running on a different server, network issues may prevent it from starting or communicating with the SAP system.
  
  Solutions:
  
  
  Check TREX Service Status:
  
  Ensure that the TREX service is running. You can check this in the SAP system using transaction SICF or by accessing the TREX administration tools.
  If it is not running, start the TREX service.
  
  
  
  Review Configuration:
  
  Check the TREX configuration settings in the SAP system. Ensure that all parameters are correctly set.
  You can use transaction TREXADMIN to access the TREX administration interface and verify the settings.
  
  
  
  Monitor System Resources:
  
  Check the system resources (CPU, memory, disk space) on the server where TREX is running. Ensure that there are sufficient resources available.
  If resources are low, consider optimizing the system or increasing the resources.
  
  
  
  Check Database Connections:
  
  Verify that the database connections are functioning correctly. You can test the connection settings in the SAP system.
  Ensure that the database is up and running.
  
  
  
  File System Permissions:
  
  Check the permissions of the directories and files that TREX needs to access. Ensure that the TREX user has the necessary permissions.
  
  
  
  Network Configuration:
  
  If TREX is on a different server, check the network configuration and ensure that there are no firewalls or network issues blocking communication.
  
  
  
  Review Logs:
  
  Check the TREX logs for any specific error messages that can provide more insight into why the indexing process failed. Logs can usually be found in the TREX installation directory.
  
  
  
  Restart TREX:
  
  Sometimes, simply restarting the TREX service can resolve transient issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to TREX and indexing issues. SAP frequently updates their knowledge base with solutions to known problems.
  Documentation: Refer to the official SAP documentation for TREX for detailed configuration and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the TREX indexing process to fail.