How To Fix PRP_UI021 - Error while sending the groupware task

SAP Error Message - Details

• Message type: E = Error

• Message class: PRP_UI - Error Messages for PRP User Interface

• Message number: 021

• Message text: Error while sending the groupware task

What causes this issue?

An error occurred when you sent the task via the groupware. Check the
"WFM" object in the application log (in transaction SLG1).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For a detailed error analysis, use the SLG1 transaction to evaluate the
"WFM" object of the application log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRP_UI021 - Error while sending the groupware task ?

  The SAP error message PRP_UI021, which indicates "Error while sending the groupware task," typically occurs in the context of integrating SAP with groupware applications (like Microsoft Outlook or Lotus Notes) for tasks such as sending emails, calendar invites, or other collaborative functions.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the groupware application can lead to communication failures.
  Network Problems: Connectivity issues between the SAP system and the groupware server can prevent successful task transmission.
  Authorization Issues: The user may not have the necessary permissions to send tasks or messages through the groupware interface.
  System Errors: There may be underlying system errors or bugs in the SAP system or the groupware application.
  Data Issues: Invalid or incomplete data being sent in the task can cause the sending process to fail.
  
  Solutions:
  
  
  Check Configuration: 
  
  Ensure that the integration settings between SAP and the groupware application are correctly configured. This includes checking RFC connections, SMTP settings, and any relevant parameters in transaction codes like SCOT (for SAPconnect) or SO36 (for groupware settings).
  
  
  
  Network Connectivity: 
  
  Verify that there are no network issues preventing communication between SAP and the groupware server. This can include checking firewalls, proxies, and network routes.
  
  
  
  User Authorizations: 
  
  Check the user’s authorizations to ensure they have the necessary permissions to send tasks. This can be done through transaction SU01 (User Maintenance) and reviewing the roles and authorizations assigned to the user.
  
  
  
  Review Logs: 
  
  Check the application logs for more detailed error messages. You can use transaction SLG1 to view logs related to the groupware interface, which may provide more context on the error.
  
  
  
  Data Validation: 
  
  Ensure that the data being sent in the task is valid and complete. This includes checking for required fields and correct formats.
  
  
  
  System Updates: 
  
  Ensure that both the SAP system and the groupware application are up to date with the latest patches and updates, as bugs may have been fixed in newer versions.
  
  
  
  Consult Documentation: 
  
  Refer to SAP Notes and documentation related to the specific version of SAP and the groupware application you are using. SAP Notes may provide specific fixes or workarounds for known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on configuring groupware integration.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.