How To Fix PRP084 - E-mail address of groupware resource & is already being used

SAP Error Message - Details

• Message type: E = Error

• Message class: PRP - Project Resource Planning: General Messages

• Message number: 084

• Message text: E-mail address of groupware resource & is already being used

What causes this issue?

An e-mail address can be assigned only once within the groupware.
Business partner &V1& is using an e-mail address that is already being
used.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRP084 - E-mail address of groupware resource & is already being used ?

  The SAP error message PRP084 indicates that there is a conflict with the email address of a groupware resource, specifically that the email address is already in use by another resource or user in the system. This typically occurs in the context of integrating SAP with groupware systems (like Microsoft Exchange or Lotus Notes) for functionalities such as calendar synchronization or email notifications.
  Cause:
  
  Duplicate Email Address: The most common cause is that the email address you are trying to assign to a groupware resource is already assigned to another user or resource in the SAP system.
  Configuration Issues: There may be misconfigurations in the groupware integration settings that lead to conflicts.
  Data Migration Issues: If data has been migrated from another system, duplicate email addresses may have been inadvertently created.
  
  Solution:
  
  
  Check Existing Resources: 
  
  Go to the transaction code SU01 (User Maintenance) or PPOME (Organizational Management) to check if the email address is already assigned to another user or resource.
  If it is, you will need to either change the email address of the existing user/resource or choose a different email address for the new groupware resource.
  
  
  
  Modify Email Address:
  
  If you find a conflict, modify the email address of the existing user/resource to free up the desired email address.
  Alternatively, assign a different email address to the new groupware resource.
  
  
  
  Review Groupware Settings:
  
  Check the configuration settings for the groupware integration in transaction SCOT (SAPconnect) to ensure that there are no misconfigurations that could lead to this issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to groupware integration for any specific guidelines or troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking for duplicates and reviewing configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PPOME: Organizational Management
  SCOT: SAPconnect
  
  
  Groupware Integration: Understanding how SAP integrates with groupware systems can help in troubleshooting issues related to email addresses and resource management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the PRP084 error and successfully configure your groupware resource.