How To Fix PRC_MESSAGES_EXT310 - Internal error when temporarily saving pricing item

SAP Error Message - Details

• Message type: E = Error

• Message class: PRC_MESSAGES_EXT -

• Message number: 310

• Message text: Internal error when temporarily saving pricing item

What causes this issue?

An error occured when buffering item information.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PRC_MESSAGES_EXT310 - Internal error when temporarily saving pricing item ?

  The SAP error message PRC_MESSAGES_EXT310, which indicates an "Internal error when temporarily saving pricing item," typically arises during the pricing process in SAP, particularly in the context of sales and distribution (SD) or materials management (MM) modules. This error can be caused by various factors, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in pricing procedures, condition types, or access sequences can lead to this error.
  Data Inconsistencies: Missing or incorrect master data (e.g., customer master, material master) can cause issues during pricing calculations.
  Custom Code: If there are custom enhancements or user exits that manipulate pricing logic, they may introduce errors.
  System Bugs: There may be known bugs in the version of SAP you are using that could lead to this error.
  Database Issues: Problems with the database, such as locks or corruption, can also lead to internal errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the pricing procedure configuration in the relevant customizing settings (Transaction SPRO).
  Ensure that all condition types and access sequences are correctly defined and active.
  
  
  
  Validate Master Data:
  
  Check the customer and material master data for completeness and correctness.
  Ensure that all necessary data is maintained, including pricing-related information.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements or modifications related to pricing, review the code for potential issues.
  Temporarily disable custom code to see if the error persists.
  
  
  
  Check for SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  Look for any specific conditions or data that trigger the error.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, steps to reproduce, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VK11 (Create Condition) to test pricing scenarios.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to pricing procedures and condition techniques for a deeper understanding of how pricing is processed in your system.
  
  By systematically addressing these areas, you should be able to identify the root cause of the PRC_MESSAGES_EXT310 error and implement an appropriate solution.