How To Fix PO824 - Could not pass fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 824

• Message text: Could not pass fax number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO824 - Could not pass fax number ?

  The SAP error message PO824, which states "Could not pass fax number," typically occurs when there is an issue with the fax number format or configuration in the system. This error can arise in various scenarios, such as when trying to send a purchase order or other documents via fax.
  Causes:
  
  Invalid Fax Number Format: The fax number may not be in the correct format required by the system. This could include missing country codes, incorrect characters, or an incomplete number.
  Missing Configuration: The fax number may not be properly configured in the vendor master data or the relevant document.
  Inconsistent Data: There may be inconsistencies in the data entered for the vendor or customer, such as missing or incorrect fax details.
  System Settings: The SAP system may not be properly set up to handle fax communications, including missing or incorrect settings in the output determination.
  
  Solutions:
  
  
  Check Fax Number Format: Ensure that the fax number is entered in the correct format. This typically includes:
  
  Country code (if applicable)
  Area code (if applicable)
  The main fax number without any special characters or spaces.
  
  
  
  Verify Vendor Master Data: Go to the vendor master data (transaction code XK03 for display) and check if the fax number is correctly entered and formatted. Make sure that the fax number is associated with the correct vendor.
  
  
  Output Configuration: Check the output configuration for the document type you are trying to send. Ensure that the output type for fax is correctly set up in the output determination procedure. You can check this in transaction code NACE.
  
  
  Test Fax Functionality: If you have access to the fax functionality, perform a test to see if other documents can be sent via fax. This can help determine if the issue is specific to a particular document or vendor.
  
  
  Consult Documentation: Review SAP documentation or help resources for any specific requirements or configurations related to fax output.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information:
  
  Transaction Codes: 
  
  XK03 - Display Vendor Master
  NACE - Output Types Configuration
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP Help documentation for fax integration and output management.
  
  By following these steps, you should be able to identify and resolve the issue causing the PO824 error in SAP.