How To Fix PO797 - Not possible to check XDC file (refer to long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 797

• Message text: Not possible to check XDC file (refer to long text)

What causes this issue?

You have specified the name and author of an XDC file for the current
printer. XDC files are required by the ADS server to print IFbA forms
(SAP Interactive Forms by Adobe).
XDC files delivered with the ADS server contain a space as an indicator
for the author (Default = Adobe). XDC files adjusted by SAP contain the
indicator "S", and XDC files created by the customer contain the ID "C"
(Customer).

System Response

The system attempted to obtain the list of the XDC files installed on
the standard ADS server. However, the standard ADS server that is active
in this system does not support a query of this type. It is therefore
not possible to check whether this XDC file is valid.

How to fix this error?

If you are sure that the XDC file exists on the ADS server used to print
IFbA forms, you can press ENTER to continue.
Otherwise, delete the entire input field (in this case, the XDC file
assigned by default by the device type is used), and contact your system
administrator to determine which XDC files are valid.

Procedure for System Administrators

By default, the following XDC files exist on every ADS server for print
output:
hppcl5c.xdc (PCL-5 color)
hppcl5e.xdc (PCL-5 monochrome)
ps_plain.xdc (PostScript level 2)
ps_plain_level3.xdc (PostScript level 3)
zpl203.xdc (ZPL-2 203 dpi)
zpl300.xdc (ZPL-2 300 dpi)
zpl600.xdc (ZPL-2 600 dpi)

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

There is a new tool (report RSPOXDCWIZARD) that can support you in
creating modified XDC files.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO797 - Not possible to check XDC file (refer to long text) ?

  The SAP error message PO797, which states "Not possible to check XDC file (refer to long text)," typically occurs in the context of SAP's output management, particularly when dealing with print forms and layout configurations. The XDC file (XML Data Container) is used in SAP for handling print layouts and forms.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Corrupted XDC File: The XDC file that is being referenced may not exist, or it may be corrupted.
  Incorrect Configuration: There may be issues with the configuration of the print layout or the associated output device.
  Authorization Issues: The user may not have the necessary authorizations to access or check the XDC file.
  System Issues: There could be underlying system issues, such as problems with the SAP spool system or the print server.
  
  Solution:
  To resolve the PO797 error, you can take the following steps:
  
  
  Check the XDC File:
  
  Verify that the XDC file exists in the system. You can do this by checking the relevant output device settings or the print layout configuration.
  If the file is missing, you may need to regenerate it or re-upload it.
  
  
  
  Review Configuration:
  
  Ensure that the print layout and output device are correctly configured. Check the settings in transaction SPAD (Spool Administration) and ensure that the output device is properly set up.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the XDC file and perform the required actions. You may need to consult with your SAP security team to verify this.
  
  
  
  Check System Logs:
  
  Look at the system logs (transaction SM21) and the spool logs (transaction SP01) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Regenerate the XDC File:
  
  If the XDC file is corrupted, you may need to regenerate it. This can often be done by re-executing the print layout or form that uses the XDC file.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPAD (Spool Administration), SP01 (Spool Request), and SMARTFORMS or SFP (for form development).
  Documentation: Review SAP documentation related to output management and form printing for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the PO797 error in your SAP system.