How To Fix PO567 - OMS device &1 (LOMS &2) cannot be queried (error &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 567

• Message text: OMS device &1 (LOMS &2) cannot be queried (error &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO567 - OMS device &1 (LOMS &2) cannot be queried (error &3) ?

  The SAP error message PO567 typically indicates an issue with querying an OMS (Order Management System) device. The message format suggests that there is a specific device and OMS associated with the error, and it provides an error code that can help diagnose the problem.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Device Configuration Issues: The device specified in the error message may not be properly configured in the system.
  OMS Connectivity Problems: There may be connectivity issues between the SAP system and the OMS, preventing the query from being executed.
  Authorization Issues: The user or system may not have the necessary permissions to access the OMS device.
  Data Consistency Issues: There may be inconsistencies or missing data in the OMS that prevent it from being queried.
  System Errors: There could be underlying system errors or bugs that are causing the query to fail.
  
  Solution:
  To resolve the PO567 error, you can take the following steps:
  
  
  Check Device Configuration:
  
  Verify that the device specified in the error message is correctly configured in the SAP system.
  Ensure that all necessary parameters and settings for the device are correctly set.
  
  
  
  Test Connectivity:
  
  Check the network connectivity between the SAP system and the OMS.
  Use tools like ping or telnet to ensure that the OMS is reachable from the SAP system.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system account attempting to query the OMS has the necessary authorizations.
  Check the roles and permissions assigned to the user in the SAP system.
  
  
  
  Check OMS Data:
  
  Investigate the OMS for any inconsistencies or missing data that could be causing the query to fail.
  If necessary, consult with the OMS support team to resolve any data-related issues.
  
  
  
  Review Logs and Error Codes:
  
  Look at the detailed error code provided in the message (error &3) for more specific information about the failure.
  Check system logs (transaction SM21) for any related error messages that could provide additional context.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), ST22 (Dump Analysis), or SLG1 (Application Log) to gather more information about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Community Forums: Check SAP Community forums for discussions related to the PO567 error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the PO567 error in your SAP system.