How To Fix PO486 - Cannot find e-mail address

PO486 - Overview

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 486

• Message text: Cannot find e-mail address

What causes this issue?

You attempted to send a print request via e-mail. However, the system
could not determine the e-mail address of the recipient or your e-mail
address.

System Response

Nothing is sent; printing has errors

How to fix this error?

Enter the e-mail addresses in the system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

PO486 - Details

• The SAP error message PO486 ("Cannot find e-mail address") typically occurs when the system is unable to locate a valid email address for a user or recipient in the context of a purchase order (PO) or other related documents. This can happen in various scenarios, such as when trying to send notifications, purchase order confirmations, or other communications via email.
  Causes:
  
  Missing Email Address: The user or vendor does not have an email address assigned in their master data.
  Incorrect Configuration: The email address may be incorrectly configured in the user profile or vendor master data.
  User Not Maintained: The user or vendor may not be properly maintained in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the email address information.
  Data Synchronization Issues: If the email addresses are maintained in an external system, there may be synchronization issues.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to the user master data (transaction code SU01)