How To Fix PO486 - Cannot find e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 486

• Message text: Cannot find e-mail address

What causes this issue?

You attempted to send a print request via e-mail. However, the system
could not determine the e-mail address of the recipient or your e-mail
address.

System Response

Nothing is sent; printing has errors

How to fix this error?

Enter the e-mail addresses in the system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO486 - Cannot find e-mail address ?

  The SAP error message PO486 ("Cannot find e-mail address") typically occurs when the system is unable to locate a valid email address for a user or recipient in the context of a purchase order (PO) or other related documents. This can happen in various scenarios, such as when trying to send notifications, purchase order confirmations, or other communications via email.
  Causes:
  
  Missing Email Address: The user or vendor does not have an email address assigned in their master data.
  Incorrect Configuration: The email address may be incorrectly configured in the user profile or vendor master data.
  User Not Maintained: The user or vendor may not be properly maintained in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the email address information.
  Data Synchronization Issues: If the email addresses are maintained in an external system, there may be synchronization issues.
  
  Solutions:
  
  
  Check User Master Data:
  
  Go to the user master data (transaction code SU01) and verify that the email address is correctly maintained in the "Address" tab.
  Ensure that the email address is valid and correctly formatted.
  
  
  
  Check Vendor Master Data:
  
  For vendors, use transaction code XK03 (or MK03 for purchasing view) to check the vendor master data.
  Ensure that the email address is maintained in the relevant sections (e.g., purchasing data).
  
  
  
  Maintain Email Address:
  
  If the email address is missing, you can add it using the appropriate transaction (SU01 for users, XK01 for vendors).
  
  
  
  Check Communication Method:
  
  Ensure that the communication method for sending emails is set up correctly in the system. This can be checked in the configuration settings.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to access and send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Email Functionality:
  
  You can test the email functionality by sending a test email from the SAP system to ensure that the email server is configured correctly.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team or SAP Basis team to check for any underlying issues with the email server or SAP configuration.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  XK03: Display Vendor
  ME23N: Display Purchase Order
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for email configuration and user master data maintenance.
  
  By following these steps, you should be able to resolve the PO486 error and ensure that email addresses are correctly maintained in your SAP system.