How To Fix PO360 - Server & is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 360

• Message text: Server & is not active

What causes this issue?

You have selected an inactive spool server.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose another spool server that is marked as <ZK>active</> (green).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO360 - Server & is not active ?

  The SAP error message "PO360 Server & is not active" typically indicates that the specified application server is not currently active or reachable. This can occur for various reasons, including server downtime, network issues, or configuration problems.
  Causes:
  
  Server Downtime: The application server may be down for maintenance or due to a crash.
  Network Issues: There may be network connectivity problems preventing access to the server.
  Configuration Errors: The server may not be properly configured in the SAP system or in the SAP GUI.
  Load Balancer Issues: If a load balancer is used, it may not be routing requests correctly to the active servers.
  SAP Instance Not Started: The specific SAP instance may not be started or may have failed to start.
  
  Solutions:
  
  Check Server Status: Verify if the application server is up and running. You can do this by checking the SAP Management Console (SAP MMC) or using transaction code SM51 to view the list of active servers.
  Network Connectivity: Ensure that there are no network issues preventing access to the server. You can use tools like ping or tracert to check connectivity.
  Review Configuration: Check the configuration settings in the SAP GUI and ensure that the server details are correct. This includes the application server name, instance number, and system ID.
  Restart the Server: If the server is down, you may need to restart it. This can be done through the SAP Management Console or by using the appropriate command line tools.
  Check Load Balancer: If a load balancer is in use, ensure that it is correctly configured and that it is routing requests to the active servers.
  Check Logs: Review the SAP logs for any error messages that might provide more context about why the server is not active. You can check logs in transaction SM21 or SMLG.
  
  Related Information:
  
  Transaction Codes:
  
  SM51: Display active servers.
  SM21: System log.
  SMLG: Logon groups.
  
  
  SAP Notes: Check SAP Notes related to your specific version of SAP for any known issues or patches that may address this error.
  Documentation: Refer to SAP Help documentation for more details on server configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to contact your SAP Basis team or SAP support for further assistance.