How To Fix PO335 - OTF module: Failed to initialize character set converter

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 335

• Message text: OTF module: Failed to initialize character set converter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PO335 - OTF module: Failed to initialize character set converter ?

  The SAP error message PO335, which indicates "OTF module: Failed to initialize character set converter," typically occurs when there is an issue with the character set conversion during the output processing of a document, such as a print job. This error can arise in various scenarios, including when generating output in different formats (like PDF or OTF) or when dealing with different languages and character sets.
  Causes:
  
  Character Set Mismatch: The character set specified in the output format does not match the character set of the data being processed.
  Missing or Incorrect Configuration: The SAP system may not have the necessary configuration for the character set conversion, or the required character set may not be installed.
  Corrupted Output Device Configuration: The output device configuration may be corrupted or incorrectly set up, leading to issues in character set conversion.
  Language Settings: The language settings in the user profile or the document may not be compatible with the character set being used.
  
  Solutions:
  
  
  Check Output Device Configuration:
  
  Go to transaction SPAD (Spool Administration) and check the configuration of the output device being used. Ensure that the character set is correctly configured.
  Verify that the output device supports the required character set.
  
  
  
  Review Character Set Settings:
  
  Ensure that the character set settings in the SAP system are correctly configured. You can check this in transaction RZ10 (Profile Parameters) or RZ11 (Profile Parameter Maintenance).
  Make sure that the necessary character sets are installed and available in the system.
  
  
  
  Adjust Language Settings:
  
  Check the language settings in the user profile (transaction SU01) and ensure that they are set correctly.
  If the document is being generated in a specific language, ensure that the corresponding language settings are compatible with the character set.
  
  
  
  Test with Different Formats:
  
  If possible, try generating the output in a different format (e.g., switching from OTF to PDF) to see if the issue persists. This can help isolate whether the problem is specific to the OTF format.
  
  
  
  Check for SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues related to character set conversion.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPAD - Spool Administration
  SU01 - User Maintenance
  RZ10 - Profile Parameters
  RZ11 - Profile Parameter Maintenance
  
  
  Documentation: Review SAP documentation related to output management and character set handling for more insights.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the PO335 error in your SAP system.