How To Fix PO328 - The OTF module was called with the first command

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 328

• Message text: The OTF module was called with the first command

What causes this issue?

The OTF printer driver function for processing individual OTF commands
was called for the first time during output formatting. This message
appears if an OTF file (text output format for SAPscript text
processing) is edited by the printer drivers.

System Response

The system sends an information message.

How to fix this error?

No action necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO328 - The OTF module was called with the first command ?

  The SAP error message PO328, which states "The OTF module was called with the first command," typically occurs in the context of output processing, particularly when dealing with output types and the OTF (Output Text Format) processing in SAP. This error can arise during the generation of print outputs, such as when trying to print purchase orders, invoices, or other documents.
  Cause:
  
  Incorrect Output Configuration: The output type may not be correctly configured in the system. This includes settings related to the output device, form, and processing routines.
  Missing or Incorrect Form: The form associated with the output type may be missing or incorrectly defined, leading to issues when the OTF module attempts to process the output.
  Issues with the Print Program: The print program that generates the output may not be functioning correctly or may not be compatible with the output type.
  Authorization Issues: The user may not have the necessary authorizations to execute the output processing.
  Technical Issues: There may be underlying technical issues with the SAP system, such as missing updates or patches.
  
  Solution:
  
  
  Check Output Type Configuration:
  
  Go to transaction code NACE to check the configuration of the output type.
  Ensure that the output type is correctly assigned to the relevant application (e.g., purchasing, sales).
  Verify that the output device and form are correctly specified.
  
  
  
  Verify Form and Print Program:
  
  Check if the form associated with the output type exists and is correctly defined. You can use transaction code SMARTFORMS or SE71 to check the form.
  Ensure that the print program is correctly linked to the output type and is functioning as expected.
  
  
  
  Test Output Processing:
  
  Use transaction code SP01 to check the spool requests and see if there are any errors related to the output processing.
  You can also test the output directly from the transaction that generates it to see if the error persists.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the output processing. This can be checked in transaction code SU53 after the error occurs.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  System Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  OTF Processing: OTF is a format used by SAP for print output. Understanding how OTF works and how it interacts with forms and print programs can help in troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for detailed information on output management and troubleshooting output issues.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and the solutions they found.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.